PayPal Error 10437

  • Resolved rebelprincess

    (@rebelprincess)


    4 years, 10 months ago

    Thanks in advance to anyone who can help me.

    I am running WP 5.4.1 with GeneratePress Premium theme and WooCommerce which is bundled with GeneratePress. Our goal was to use PayPal check out only due to monetary constraints and we receive a non-profit discount with them. I installed the WooCommerce PayPal Checkout Gateway and followed the set up.

    I’ve done what I think I was supposed to do in PayPal (following the WooCommerce Docs – except that (while not woocommerce problem) the dashboard in PayPal is completely different than the screenshots in the WC docs). We were able to successfully do orders in the sandbox. I wanted to test live so I clicked the toggle from sandbox back to live.

    I went through the order process on a different browser (Safari) currently using Chrome to write this note. Please note, I get the same issue on Chrome.

    I added to cart, clicked shopping cart, clicked checkout received the following error code:

    PayPal error (10437): An error (10437) occurred while processing your PayPal payment. Please contact the store owner for assistance.

    As with everyone struggling with the Covid 19 issue, our non-profit is struggling to make ends meet and opening up this store is paramount to our keeping our mission going. Surely I’m doing something wrong, but I don’t know what.

    Thank you again in advance for any help or guidance. Kind of a newbie – about 5 years rusty in e-commerce.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter rebelprincess

    (@rebelprincess)

    UPDATE: I’ve also deactivated wordfence for the time being thinking maybe that had something to do with it. But I just tried again and to no avail.

    Hey @rebelprincess,

    I looked up your error code with PayPal and here’s what it says is the issue:

    cpp-header-image value exceeds maximum allowable length.

    https://developer.paypal.com/docs/archive/nvp-soap-api/errors/#10437

    It appears this is an issue with the URL for the image that PayPal uses is too long. It has to be 127 characters or less.

    What you could do is rename your image file so it’s shorter. As short as you can make it. Then add it again to your PayPal settings and try checking out again.

    If that doesn’t fix this for you, let me know the URL of the image you’re using and we’ll test further.

    Just in case you’re curious, here’s a link to where this was discussed on GitHub.

    https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/370

    Thanks!

    Thread Starter rebelprincess

    (@rebelprincess)

    I will give it a try THANK YOU so very much!

    Thread Starter rebelprincess

    (@rebelprincess)

    still trying, receiving server messages which has nothing to do with this issue. I shall now call my hosting and then hope I can just move forward without losing too much more hair. ??

    Hang on to your hair @rebelprincess! If we can help with anything your host can’t, let us know ??

    Thread Starter rebelprincess

    (@rebelprincess)

    Oh thank you Three Sons…still on hold with hosting. GAHHHHH! I made the mistake of going to change the file name like you suggested. When I looked at the image I thought to myself: Self, I can make those images a little better so I deleted and tried to upload only to receive the following message: “Unable to create directory uploads/2020/05. Is its parent directory writable by the server?”

    I migrated site to managed wordpress hosting in GoDaddy as the economy hosting was far too slow and now I have no access to FTP to possibly look at those permissions. So, this RebelPrincess may need a wig after this.

    All I want to do is a very simple shopping cart so that my non-profit can start making some money to build homes in our area. But…nothing is ever as easy as it appears. I’ll be back.

    Thread Starter rebelprincess

    (@rebelprincess)

    Three Sons, after days of dealing with hosting company, I was FINALLY able to do the update you suggested regarding the PayPal error. IT WORKED!!!! It really really worked! THANK YOU SO KINDLY!

Viewing 7 replies - 1 through 7 (of 7 total)
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