error message – PDOConnection.php on line 98

  • Hi there,

    we get the following error message very often, when we go the plugin section.
    WordPress always sends error message to my client, who is the owner of the website.

    This error message is discussed very often in the internet (google it). I hope you will fix this problem asap. We observe this error since many weeks already. We are premium members. Thank you.

    Warning: Error while sending QUERY packet. PID=14499 in xxx/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php on line 98

    Fatal error: Uncaught PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in xxx/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:98 Stack trace: #0 xxx/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(98): PDO->query(‘SELECT t0_.name…’) #1 /xxx/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(736): MailPoetVendor\Doctrine\DBAL\Driver\PDOConnection->query(‘SELECT t0_.name…’) #2 xxx/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(51): MailPoetVendor\Doctrine\DBAL\Connection->executeQuery(‘SELECT t0_.name…’, Array, Array, NULL) #3 xxx/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query.php(273): in xxx/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php on line 108

    • This topic was modified 4 years, 6 months ago by beiert.
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  • Hello @beiert

    The error message you’re seeing, is a temporary error that happens when MailPoet could not establish a database connection at that time. It’s automatically retried later and doesn’t affect how the plugin works.

    WordPress catches those errors and sends a notification about it, so you can check and confirm if your website or plugin is still working properly or not, but in fact, they are harmless.

    For more information, you can consult this article: https://kb.mailpoet.com/article/307-how-to-fix-general-error-2006-mysql-server-has-gone-away

    We suggest you contact your hosting support, and ask for further assistance.

Viewing 1 replies (of 1 total)
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