Out of stock error

  • After an order the product (simple) is automatically “out of stock”. The stock amount is 7100.
    I dont know why this happens. Before this happens with my other product, and this was solved afther the latest update of woocommerce. And now I added a new product and it happens again.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    In order to troubleshoot this further, please do the following:

    • Share a copy of your status report as found under WooCommerce > System Status
    • Share a screenshot of the product setup, specifically the settings found at Products > All Products > YOUR OUT OF STOCK PRODUCT > Product Data > Inventory
    • Share a screenshot of the “Order Notes” section from the order that triggered the Out of Stock notice.

    Thanks!

    Thread Starter fkaya

    (@fkaya)

    Hi thanks for your reply

    Status reports: 

    
### WordPress Environment ###

WordPress address (URL): https://www.botanixir.nl
Site address (URL): https://www.botanixir.nl
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Action Scheduler Version: ? 3.1.4
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WP Cron: –
Language: nl_NL
External object cache: –

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OpenSSL/1.0.2u

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Business Reviews Bundle: by RichPlugins  – 1.5.9
Betaalpoort-gebaseerde vergoedingen en kortingen voor WooCommerce: by Tyche Softwares – 2.6.1
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7: by Takayuki Miyoshi – 5.1.7
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Elementor Pro: by Elementor.com – 2.9.3
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Loco Translate: by Tim Whitlock – 2.3.3
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WooCommerce Thank You Page - NextMove Power Pack: by XLPlugins – 1.2.0 – Not tested with the active version of WooCommerce
Slider Revolution: by ThemePunch – 6.2.2
Rank Math SEO: by Rank Math – 1.0.42.3
WooCommerce Thank You Page - NextMove: by XLPlugins – 1.13.0 – Not tested with the active version of WooCommerce
WooCommerce reviews plugin by Wiremo: by Wiremo – 1.4.33 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.9
WooCommerce: by Automattic – 4.0.1
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.0.2
OrderBumps: WooCommerce Checkout Offers: by WooFunnels – 1.8.1 – Not tested with the active version of WooCommerce
Reviews by Wiremo: by Wiremo – 1.2.6

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API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
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rated-5 (rated-5)

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Cart: #5490 - /cart/
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Version: 1.9
Author URL: https://themeforest.net/user/stmcan
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: naturalife/woocommerce/cart/mini-cart.php
naturalife/woocommerce/global/quantity-input.php
naturalife/woocommerce/product-searchform.php
naturalife/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 30
Oldest: 2020-04-05 10:38:26 +0000
Newest: 2020-05-04 15:42:47 +0000

Failed: 1
Oldest: 2020-03-26 07:50:05 +0000
Newest: 2020-03-26 07:50:05 +0000

    – Product data inventory: https://paste.pics/8V8J1
    – Order note: https://paste.pics/8V8HV

    Thread Starter fkaya

    (@fkaya)

    Again to day it is out of stock and I didn’t (test) order any thing..It happens only in the morning ..

    Thread Starter fkaya

    (@fkaya)

    ?

    I’m getting a very similar error but only when an item is ordered. For example, I’ll have 15 of an item and, when one item is ordered, the stock is immediately zeroed out and it goes to backorder (-1).

    Here’s our system status report:

    WordPress environment
WordPress address (URL):		https://pitakabob.com
Site address (URL):		https://pitakabob.com
WooCommerce version:		4.1.0
WooCommerce REST API package:		 1.0.7 /homepages/28/d589867136/htdocs/pitakabob2020/wp-content/plugins/woocommerce/packages/woocommerce-rest-api
WooCommerce Blocks package:		 2.5.16 /homepages/28/d589867136/htdocs/pitakabob2020/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package:		 3.1.5 /homepages/28/d589867136/htdocs/pitakabob2020/wp-content/plugins/woocommerce/packages/action-scheduler
WooCommerce Admin package:		 1.1.1 /homepages/28/d589867136/htdocs/pitakabob2020/wp-content/plugins/woocommerce/packages/woocommerce-admin
Log directory writable:		 /homepages/28/d589867136/htdocs/pitakabob2020/wp-content/uploads/wc-logs/
WordPress version:		5.4.1
WordPress multisite:		–
WordPress memory limit:		96 MB
WordPress debug mode:		–
WordPress cron:		
Language:		en_US
External object cache:		–
Server environment
Server info:		Apache
PHP version:		7.3.17
PHP post max size:		64 MB
PHP time limit:		50000
PHP max input vars:		5000
cURL version:		7.38.0, OpenSSL/1.0.1t
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GZip:		
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Settings
API enabled:		–
Force SSL:		
Currency		USD ($)
Currency position		left
Thousand separator		,
Decimal separator		.
Number of decimals		2
Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com:		–
WooCommerce pages
Shop base:		#8249 - /store/
Cart:		#8590 - /store/cart/
Checkout:		#6 - /store/checkout/
My account:		#8591 - /store/account/
Terms and conditions:		 Page not set
Theme
Name:		Montmartre
Version:		1.2.8
Author URL:		https://cmsmasters.net/
Child theme:		 – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce support:		
Templates
Overrides	 	montmartre/woocommerce/archive-product.php,
montmartre/woocommerce/checkout/form-shipping.php,
montmartre/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0,
montmartre/woocommerce/content-product.php,
montmartre/woocommerce/content-single-product.php,
montmartre/woocommerce/content-widget-product.php,
montmartre/woocommerce/global/sidebar.php,
montmartre/woocommerce/global/wrapper-end.php,
montmartre/woocommerce/global/wrapper-start.php,
montmartre/woocommerce/loop/loop-start.php,
montmartre/woocommerce/loop/pagination.php,
montmartre/woocommerce/single-product/meta.php,
montmartre/woocommerce/single-product/product-image.php,
montmartre/woocommerce/single-product/product-thumbnails.php,
montmartre/woocommerce/single-product/review.php,
montmartre/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0,
montmartre/woocommerce/single-product-reviews.php,
montmartre/woocommerce/single-product.php
Outdated templates:	 	 Learn how to update
Square 
Environment:		Production
Tokenization Enabled:		–
Debug Mode:		Off
Action Scheduler
Version:	3.1.5
Action Status	 	Count	Oldest Scheduled Date	Newest Scheduled Date
Complete	 	102	2020-04-19 13:03:22 -0700	2020-05-14 12:40:17 -0700
Pending	 	1	2020-05-19 11:52:19 -0700	2020-05-19 11:52:19 -0700
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  • The topic ‘Out of stock error’ is closed to new replies.