Enabling emails for the first time

  • Resolved Millionleaves

    (@millionleaves)


    4 years, 10 months ago

    Hi

    I’ve had this plugin installed in site for several months without enabling any emails. I am now about to enable my first abandoned cart email, which is to be sent 3 hours after abandonment.

    The Reports list shows 90 recoverable orders, some of which date back one month from today.

    My question is whether all of these orders will receive the email once I enable it. If so, I’ll need to delete them before enabling the email.

    Thanks in advance for any guidance you can provide.

Viewing 1 replies (of 1 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @millionleaves,

    Thank you for reaching out to us.

    If you had disabled the email templates, then the plugin will not schedule emails for users.

    You can check it by opening any abandoned order.
    Please see here: https://i.imgur.com/qo2Ntjy.png

    So previous users whose cart is abandoned will not receive the emails.

    Let us know if you have any questions.

Viewing 1 replies (of 1 total)
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