Users can’t see the meta box panel properly

  • Resolved claudio14veron

    (@claudio14veron)


    4 years, 7 months ago

    Hello,

    since last week some of the authors and editors on my websites reported a problem with the Yoast Meta Box Panel.

    It seems like the box can’t load completely, in fact they can see only the 3 tabs but when click on them, noting happens.

    Here’s a video preview.

    We have this problem on every browser, we tried using a brand new user generated for testing, we installed the trouble shooting plugin with no evidence of conflicts, we tried deleting and installing Yoast from the scratch..

    Nothing helped so far..

    Thanks in advance for helping us..

    Claudio

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support devnihil

    (@devnihil)

    Can you please confirm you are using the most recent Yoast v14.0.4? You can learn more about updating here: https://kb.yoast.com/kb/how-can-i-update-my-free-plugin/

    Can you confirm you are using WordPress 5.4.1? You can check by clicking on the W in the top left and selecting About. If you need to update, please check with your host provider. Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more: https://yoast.com/why-we-dont-support-old-wordpress-versions/
    ?
    ?If you update to the most current version of WordPress and Yoast SEO, does this resolve the issue?

    If the issue is still occurring after confirming both Yoast SEO and WordPress are updated, this may be due to a plugin or theme conflict. Can you try and gather as much information for us as possible? Please perform the following:

    1. Check for conflicts.
    2. Check for JavaScript errors with your console.
    If you find any JavaScript errors related to Yoast SEO or if there is a conflict with a plugin or a theme, you can create a new GitHub issue for our developers. Please report the issue to a third party developer as well.

    If you didn’t find any conflicts or errors, we think the issue is specific to your site. We’d need to investigate further but are unable to do so on these forums. You can purchase Yoast SEO Premium and receive our Premium email support and we can help you further.

    Plugin Support Jerlyn

    (@jerparx)

    Closed due to inactivity.

Viewing 2 replies - 1 through 2 (of 2 total)
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