My Images Disappeared on the non-Compatible Engines

  • Resolved shilup

    (@shilup)


    4 years, 10 months ago

    Hello,

    I’ve just downloaded the plugin and it worked great on Chrome as expected. I know that the Safari and the IE are not compatible with the WebP format. I checked all the discussions before writing but couldn’t see a relevant solution. As far as I know, my images should display on the non-compatible engines with their original format but when I check some of my pages, I only see a question mark instead of my images, including my logo, on both Safari and the IE. Some of my pages are totally gone. There are major problems with some other non-compatible engines. How may I fix this? You can kindly see the most-affected pages below:

    https://seoloji.org/referanslar/
    https://seoloji.org/hizmetler/seo/
    https://seoloji.org/

    I would highly appreciate your prompt support.

    Best

    • This topic was modified 4 years, 10 months ago by shilup.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter shilup

    (@shilup)

    Please ignore this second message as it’s a mistake. My question is in my first message above. Thanks in advance.

    • This reply was modified 4 years, 10 months ago by shilup.
    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Hi @shilup,

    Thank you for your message.

    Does your server have any cache for redirections from the .htaccess file?

    Thread Starter shilup

    (@shilup)

    Hi @mateuszgbiorczyk ,

    Many thanks for your kind & prompt reply.

    I am sorry to say that I am not an IT person but I accessed my htaccess file and searched rewrite & cache commands. I only have the below “rewrite” commands. Does this answer you?

    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    Best,
    Shilup

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Unfortunately, here without FTP access to your site I will not be able to help you. Could you contact me by email (mateusz [at] gbiorczyk [dot] pl)? Is your website a test environment?

    Thread Starter shilup

    (@shilup)

    Many thanks Mateusz, I answered all your questions via e-mail.

    I hope to hear from you.

    All the best!

    Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    Thank you very much. Unfortunately, I can nott do anything else – this is not a redirect error. They work properly.

    I think your server remembered the redirects from the .htaccess file when you came to the site through Chrome. Then there was a redirection from the original file to the WebP file. When you enter from IE your server uses its cache, it does not re-execute the rules from the .htaccess file. It should follow the rules every time you try to open an image.

    Can you contact your server administrator regarding this matter? Only he can help in this matter. Let me know if you can get some information.

    If you can ask them for information, how can I detect such a cache from PHP or how to protect myself against it? How to block it? This information would allow other users to avoid these types of problems.

    Thread Starter shilup

    (@shilup)

    Hi @mateuszgbiorczyk

    Thank you very much for your time. I contacted my server administrator as you requested. I’ll keep you posted.

    Best

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘My Images Disappeared on the non-Compatible Engines’ is closed to new replies.

Tags