New customers are seeing the previous customers details when checking out?

  • Hi All

    I recently connected Woocommerce to Printful to set up a t-shirt product and drop ship. Since doing this my customers have contacted me to say they can see the previous customers details when they go through checkout. The checkout fields are pre-populated with their address?

    I’m very worried about this as you can imagine and have no idea how to diagnose this.

    Anybody experience this before? I do think it happened after connecting to printful. I can’t seem to replicate the issue on my latops or phone or in incognito mode but I’ve had 3-4 customers today mention it

    Any urgent support much appreciated!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi!

    I think you need to contact Printful folks to sort this out.

    I also tried your website and it worked fine for me.

    What I can suggest as a workaround for your problem is you may consider disabling default autocomplete for checkout fields.
    To do this you need to add this code to your themes function.php

    add_filter('woocommerce_checkout_get_value','__return_empty_string', 1, 1);
    (taken from https://stackoverflow.com/a/43319074)

    I would recommend that you do this only if you are somewhat comfortable in adding code. Also, know that this will disable autocomplete fields for all your users which is definitely not a good experience so, ideally the root cause should be identified and fixed.

    Thread Starter thealphabeta16

    (@thealphabeta16)

    Yes it appears to not happen to everyone rather particular people. I have managed to replicate it in incognito mode

    Thanks that is useful. Maybe for now at least that’s what I should do to prevent this happening whilst I work it out

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Disable wp-rocket for a while and see if that fixes it. If so, then you need to contact them to find out how to exclude the cart and other relevant pages from caching.

    Thread Starter thealphabeta16

    (@thealphabeta16)

    Thanks Steve. I will try that.

    Challenge is I can’t replicate the issue so its hard for me to diagnose. A friend can see it on his phone and laptop too so clearly something odd going on

Viewing 4 replies - 1 through 4 (of 4 total)
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