Hi John,
Thanks for the feedback.
We always do our best to respond to queries within 24 hours, usually much faster.
I see some emails from you within the past 8 hours about you being in a live webinar and wanting us to solve some issue before the webinar is over. As we seem to be in a different timezone from you it’s not always possible to react that quickly.
Any other email you had send us before was also responded to within 24 hours.
Hopefully we can help you solve the issue today.