Issues with order notification email and failed orders

  • Keep having the same issue where either a customer places an order and it says failed, but still charges them via paypal gateway. Second, when we receive email order notification sometimes it completely leaves out if it is a pickup/delivery and what time it is for. It happens about 2 out of 10 orders. Passing along this information to help get the plugin working better. T

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Kshirod Patel

    (@kshirod-patel)

    Hello,

    Can you let us know which payment gateway are you using? Regarding the email notification are you getting the emails and only service type and service time is not available in the email or email is not working at all?

    Thread Starter uppercrust

    (@uppercrust)

    Paypal is the gateway.

    Regarding the emails, we always get the emails. But occasionally, one order will come in without any specification if it’s pickup or delivery or the time selected.

    Thread Starter uppercrust

    (@uppercrust)

    So they will place an order, it will say order failed, but it will still charge them. They will then place another order and it will go through. Thus they are charged twice.
    This happens 2 out of 10 transactions or so. Sometimes more.

    Thread Starter uppercrust

    (@uppercrust)

    Today there has been numerous orders in a row saying failed payment but still being charged. I’m assuming this is paypal API issue? It hasn’t been an issue until recently.

Viewing 4 replies - 1 through 4 (of 4 total)
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