PHP Timeout Error

Dear @joannegalligan,

Could you, please, try to backup the Files only (without the DB) and let us know about the results?

Thank you for your quick reply! The backup without the datatbase also failed.
Backup log:
https://www.bluebirdosteopathy.com/backuplog/sg_backup_opt(wpc_plg_thm_upl)_20200423141743_backup.log

This is happening every time I attempt to backup.

Dear @joannegalligan,

Let’s try another way.
Please, try to backup the files in separate folders like this: wp-content, plugins, themes, uploads, etc.

Let us know about the results, please.

Dear @pecktron2000,

As you can see, the reason for this problem differs for each website.
Please, submit your issue in a new support topic so we can check your case separately.

Thank you in advance! ??

Dear @joannegalligan,

How are you today?
Just wondering whether you saw our previous message?

We haven’t heard back from you for 4 days.
We’re marking this thread as resolved.

Please, submit a new support thread if you need more help, or contact us on our official website.