Subscriptions Stopped Working

  • Resolved scottmriley

    (@scottmriley)


    4 years, 10 months ago

    I have several subscription accounts that have been managed by WooCommerce Subscriptions. It has been working well and billing my customers for over a year.

    I recently noticed that it just stopped sending info to the Payment Gateway (Stripe) since the beginning of April and I don’t know why.

    Any thoughts or suggestions?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @scottmriley ,

    WooCommerce Subscriptions is our premium extension. Support for premium extensions is managed directly on WooCommerce.com.

    Please login to your WooCommerce.com account through which you purchased the license for WooCommerce Subscriptions, and then open a ticket for us from the support page at https://woocommerce.com/my-account/create-a-ticket/

    Let me know if you have any questions!

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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