FAQ – How to enable and view the log from the EU VAT Assistant

  • Plugin Author Diego

    (@daigo75)


    4 years, 7 months ago

    The EU VAT Assistant can produce a detailed log file to keep track of the operations it performs. The log file can be used to find out the reason for errors in the communication with the VIES service.

    You can enable and inspect the log file as follows:
    1. Enable the debug mode by going to WooCommerce > EU VAT Assistant > Support.
    2. Enter a valid VAT number at checkout. You can verify that the number is valid before submitting it, by using the VIES service: https://ec.europa.eu/taxation_customs/vies/
    3. If the validation seems to fail, check the error log by going to WooCommerce > Status > Logs. The log file is called wc-aelia-eu-vat-assistant.log and it will contain the details of the call made to the VIES service, as well as any error returned by it. You can then use the information to determine if the call failed, and why.

  • The topic ‘FAQ – How to enable and view the log from the EU VAT Assistant’ is closed to new replies.