Sent emails not going through

  • Resolved mrretail

    (@mrretail)


    4 years, 10 months ago

    Hi,
    I have set everything up and can send a test email without any problem, however, when I act like a customer and abandon my cart, it identifies everything correctly and says it has sent the first message but it simply hasn’t come through after waiting for nearly 3 hrs. Is there a cron setting I need to set up perhaps?

    BTW, I am using the latest versions of WordPress, WooCommerce and your plugin.

    Best regards, Bryan

    • This topic was modified 4 years, 10 months ago by mrretail.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @mrretail,

    Thank you for reaching out to us.

    Can you please check if you have configured the SMTP plugin correctly?

    Are there any plugins installed that might be causing this?
    ?
    Here is what you can do to check:
    ?
    – Deactivate all plugins temporarily and see if that solves the error.

    – Then, activate plugins one by one to see which plugin is causing the problem.

    Let us know how it goes.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @mrretail,

    Since we haven’t heard back from you here,

    We are going to go ahead and close out this thread. Feel free to start a new thread if you have further issues.

    Thanks! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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