• Resolved saucemaniashop

    (@saucemaniashop)


    Hi,

    I have a plugin that renumbers Woocommerce order numbers to be sequential instead of based on the post number.

    Can I use the {order_number} variable in the email I send to customers instead of {order_id}?

    I have sent a test email to myself but when I use {order_number} in the email body it just says {order_number} in the email instead of the actual order number.

    Is this because the test email isn’t based on an actual order? Will {order_number} work in a real email sent to a customer?

    Thanks for your help.

    Regards,
    Anna

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  • Plugin Author cusrev

    (@ivole)

    Thanks for the interest in our plugin!

    There is no {order_number} variable in our plugin. So, it won’t work.

    Please try using {order_id} – your renumbering plugin should replace it with the correct order number.

    Plugin Author cusrev

    (@ivole)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If this is not the case, please let us know and we’ll be happy to help.

Viewing 2 replies - 1 through 2 (of 2 total)
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