Adding and seeing events broken

  • Resolved lmoll1192

    (@lmoll1192)


    4 years, 8 months ago

    Hi there,

    after i deactivated and reactivated the plugin, i can’t view my already created events in the backend and i can’t add new events.

    The plugin menu only shows: Keywords, Settings, Help, Add-Ons

    But in the frontend the events are still displayed normally: https://lg-swm.de/termine/

    Does someone have the same problem or can you imagine what the reason is?

    Thank you very much for your support,
    Lilli

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @lmoll1192

    Sorry to hear that you are having an issue with the plugin and thanks for reporting it.

    We have had similar reports and we are investigating what could be causing this.
    One of the theories is that during update the plugin gets deactivated for some reason, but when you go to the plugins page it still shows as active.

    You can try the following things:
    1. Go to the plugins page and deactivate The Events Calendar. Then reactivate it.
    2. On the plugins page select the checkbox next to TEC and another plugin, and bulk-deactivate them, then activate TEC.
    3. Log in to your server and manually delete wp-content/the-events-calendar folder and then reinstall the plugin from Plugins > Add new.

    Please check if any of these help solve it.

    Cheers,
    Andras

    Same here, in the side menu I can only see tag, setting, help and Addons.

    Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @bcreativeanddesign

    Can / did you try the above steps?

    A.

    I’ve tried all the options you mention and the problem continues

    Thread Starter lmoll1192

    (@lmoll1192)

    @aguseo Thank you for your ideas! I tried #1 and #2, but they did not solve the issue.

    If I will try #3, my already created events will still be there, right?

    Best
    Lilli

    Plugin Support Jaime

    (@jaimemarchwinski)

    Hi @lmoll1192

    Yes, if you delete the plugin, your events will still be there.

    However we do always recommend backing up your site first, just in case!

    Let us know how that goes!

    Thanks,
    Jaime

    Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @lmoll1192 @elcibernetico @bcreativeanddesign,

    We might have identified the source of this issue. If all goes well, then a release will come next week that fixes this.

    Sorry for your troubles and thanks for your patience!

    After you backup and update we’d be happy to hear from you if it solved your issue.

    Cheers,
    Andras

    Plugin Support Jaime

    (@jaimemarchwinski)

    Hi,
    We just wanted to let you know that a fix has been released for this issue!
    Please try updating and let us know if you are experiencing any further issues. As always, we recommend running updates on your?staging site?before doing so on your live site, just to be on the safe side.
    Thanks again for your patience while we worked on getting this fixed!

    Sorry for the delay.

    Actually when the problem started I downgraded to the previous version and that fixed the problem. When the second update came out I upgraded again and everything was working fine.

    I haven’t added any new events lately because of the COVID-19. I know that there have been more updates and they were all successfully applied. Have to check again soon.

    Plugin Contributor Andras Guseo

    (@aguseo)

    Hi @elcibernetico

    Based on the month-long silence here I take it everything works well, so I’m going to close this as resolved.

    If you bump into any issues please open a new thread. Thanks!

    Cheers,
    Andras

Viewing 10 replies - 1 through 10 (of 10 total)
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