Different Email Content

  • Hello,

    I am using your plugin to override the default WordPress notification emails. To test I added a lost password trigger – “User requests a password reset via Lost your password?” and added my HTML content. However, when I request a password reset link using the ‘Lost Password’ feature, the email being sent is with the default WordPress email content. The content sent is:

    Password Reset Request
Hi <username>,

Someone has requested a new password for the following account on <site title>:

Username: <username>

If you didn't make this request, just ignore this email. If you'd like to proceed:

<a href="#">Click here to reset your password</a>

Thanks for reading.

    However, this is not the content that I added while creating the notification. I am adding HTML with images and different text.

    Wordpress Details:
    PHP Version- 7.3.15-4+0~20200224.55+debian9~1.gbpbea824
    PHP OS- Linux
    PHP OS Family- Linux
    MySQL version- 5.7.29
    max_execution_time- 300
    max_file_uploads- 20
    max_input_time- 60
    max_input_vars- 2500
    post_max_size- 100M
    upload_max_filesize- 100M
    curl- Yes
    Version: 7.52.1
    SSL Version: OpenSSL/1.0.2u
    Libz Version: 1.2.8
    Protocols: dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtmp, rtsp, scp, sftp, smb, smbs, smtp, smtps, telnet, tftp
    mbstring- Yes
    WordPress Version- 5.3.2

    I am using Divi theme Version: 4.4.2

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter umangkagathara

    (@umangkagathara)

    I figured out the source of the old email. It was being sent from WooCommerce –> Settings –> Emails.

    However, I disabled it from the WooCommerce settings. However now, I do not receive any email on password reset request.

    Thread Starter umangkagathara

    (@umangkagathara)

    I am using Post SMTP and there is no record of emails being sent in the ‘Email Log’ of the Post SMTP plugin. I think it is not sending the emails at all. However, I am able to send a test email to the same recipient from the Post SMTP plugin.

    Plugin Author Kuba Mikita

    (@kubitomakita)

    Hi,

    can you try this? https://docs.bracketspace.com/notification/user-guide/troubleshooting

    If the password reset is triggered from some frontend integration, it may not be picked up.

    Thread Starter umangkagathara

    (@umangkagathara)

    In the debug logs, it is all correct with correct email content. But in reality I am not getting that email, but the one from Woocomeerce –> Settings –> Emails.

    I think the ‘retrieve_password_message’ filter is overridden by Woocommerce.

    Plugin Author Kuba Mikita

    (@kubitomakita)

    Well, if it is in the debug log, then it’s not the trigger issue, as it’s just passed to PHPMailer to be sent.

    WooCommerce is not interacting with this particular filter.

    Note: With debug log active it won’t get sent, it’s just stored in the log instead.

Viewing 5 replies - 1 through 5 (of 5 total)
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