Folders vanished

Hi there,

Thanks for reaching out and sorry to hear about the issue you got.

Can you use “Debug Info” plugin and give me the list of plugins, theme on your site?
We will help check then.

Kelly

Thanks for the speedy reply!

WordPress Debug Info

WordPress Version: 5.3.2
Current WordPress Theme: JupiterX Child version 1.0.0jupiterx
Theme Author: Artbees – https://jupiterx.com
Theme URI:
PHP Version: 7.2.28
MySQL Version: 10.2.16-MariaDB
Apache Version: This information is not available.
Active Plugins:

Advanced Custom Fields (5.8.8)
Advanced Custom Fields PRO (5.8.7)
Allow Multiple Accounts (3.0.4)
Avatar Manager (1.6.1)
Categories to Tags Converter Importer (0.5)
Debug Info (1.3.8)
Elementor (2.9.5)
Enable Media Replace (3.3.10)
FileBird Lite (2.7.1)
JetBlog For Elementor (2.2.2)
JetElements For Elementor (2.2.10)
JetEngine (2.2.4)
JetMenu (1.5.15)
JetSmartFilters (1.7.1)
JetTricks (1.2.6)
Jupiter X Core (1.15.0)
LayerSlider WP (6.9.2)
Menu Icons (0.12.2)
Raven (1.9.3)
RSS Importer (0.2)
Simple Tags (2.5.7)
Slider Revolution (6.1.5)
UpdraftPlus – Backup/Restore (1.16.22)
WordPress Importer (0.7)
WP Real Categories Management (Lite) (3.2.6)

Hi @csdirt ,

Please try to turn off other media plugins like Enable Media Replace (3.3.10) and WP Real Categories Management (Lite) (3.2.6).

Let me know if this helps.

Kelly

Hi Kelly

Unfortunately no, this has not fixed the problem.

Hi @csdirt ,

So please try clear server cache and change theme.

Kelly

Hi Kelly

My provider:
“The shared hosting platform does not cache websites, therefore we are unable to clear the server cache.”

I did change themes and it made no difference though

Hi there,

We will update the new version to fix this issue soon.
Please stay tuned!

Kelly

Ok, thank you –?I look forward to it, it’s a great plugin
Best
Chris

Hi.
I agree with all users, geat plugin!
But I’m facing the same problem of all users: folder list doesn’t appear in most cases like when inserting an image in a post, page, etc.
I tried renewing cache (WP fastest cache), deactivated Enhanced media library, etc. without any result.

Normally, when entering the Media Library page, you land in the Media Library tab and you can have two cases: the folder list appears half overlapped to the thumbnails, or the folders don’t appear at all.
In any case, if you switch to the Load file tab, the folders disappear.

The solution I found is pushing F12, select the following tag
<div class=”media-frame mode-select wp-core-ui filebird-treeview not-show” id=”__wp-uploader-id-0″> and changing the not-show class to anything else (n3ot-show).
In this way the folders appears.

Can you please fix it? I’m running filebird 2.7.1 on different WP versions (5.2, 4.98), PHP 7+ and the results are the same.

I found your article How to troubleshoot WordPress media library not loading with FileBird but..hey! there’s no troubleshoot there!

Thanks for your help

Hi @villaggiobaiaarena ,

But I’m facing the same problem of all users: folder list doesn’t appear in most cases like when inserting an image in a post, page, etc.
I tried renewing cache (WP fastest cache), deactivated Enhanced media library, etc. without any result.

Can you send us a screencast?

Normally, when entering the Media Library page, you land in the Media Library tab and you can have two cases: the folder list appears half overlapped to the thumbnails, or the folders don’t appear at all.
In any case, if you switch to the Load file tab, the folders disappear.

Can you send us a screenshot?

Thanks for your cooperation.

Best regards,
Kelly

• This reply was modified 4 years, 11 months ago by Ninja Team.

Hi @csdirt and @villaggiobaiaarena ,

Can you export the database and send to us via the mail [email protected]?
We have optimized the plugin and we hope we can help fix all issues for you guys by looking at your databases.

Best regards,
Kelly

Hi,
This a screencast I made some weeks ago, sorry for the delay.
https://screencast-o-matic.com/u/ozse/filebird-error

Just some more details on the versions I have problems with:
WordPress Version 4.1.29
PHP Version 7.0.33
MySQL Version 5.6.40

WordPress Version 4.9.13
PHP Version 7.2.26
MySQL Version 5.6.44

No issues with clean WP v5.4

Regards

• This reply was modified 4 years, 10 months ago by el_mauri.
• This reply was modified 4 years, 10 months ago by el_mauri. Reason: Updated problematic configuration versions
• This reply was modified 4 years, 10 months ago by el_mauri.

Hi @csdirt @villaggiobaiaarena ,

Please download the latest version we have just updated.

Let me know if the update works for you.

Best regards,
Kelly

Hi guys,

We have not heard back from you, let me mark this as resolved.
If you still would like to get support, kindly open a new thread.

Best regards,
Kelly

Hi Kelly
Updated with the latest –?it did not resolve the issue so have sought alternatives

Thank you for your help