URL broken in Product Cart email

That looks to me like a click-tracking URL from either the abandoned cart service or an email service your mail is sent through. If that’s what it is, you’ll need to follow the provider’s instructions to set up your click-tracking subdomain in your DNS.

Thanks! Let me check with them on this!
So there is no way in Woocommerce to set this clock tracking URL?

Yeah, there’s nothing in WooCommerce core that generates URLs like that. And it looks exactly like the common click-tracking URL structure from email services.

Ok! Another question is that I’m using mailchimp for email. Is it something on the mailchimp side that I can try to look into?

Definitely. I assume it’s MailChimp’s Mandrill service? If so, here’s some info on it: https://mandrill.zendesk.com/hc/en-us/sections/200775417-Open-and-Click-Tracking

Seems that mailchimp is not used for this. It would be the hosting service email.

I’m curious where does Woocommerce picks up the subdomain i.e url8417.mydomain.com? This only appears in abandoned cart lite plugin email template and only the cart product links.

If I want to change to another subdomain e.g url1234.mydomain.com where in Woocommerce or
Wordpress I should configure?

Yeah, the subdomain makes me suspicious too. That’s a really common way of setting up click-tracking through an email provider, is it possible the hosting service uses an external provider for email? The click?upn= part (and having a custom subdomain) matches how SendGrid handles click-tracking, for example.

Either way, it’s not something that WooCommerce *core* would be doing, so I’d be looking at 1) the email service that sends the mail, 2) the abandoned cart plugin, 3) other email-customizing plugins or code-snippets.

Thanks Dan! I will drop a note in abandoned cart lite plugin support to find out more if something could be done to change the subdomain into main domain ??

@deschong, I’ll resolve this thread for now as it looks like the issue is from a different plugin. If you run into any further questions, please open a new thread.

Thanks!