Reoccurring lockout issues

  • tehuringa

    (@tehuringa)


    5 years ago

    Hi there,

    I’ve used Wordfence on other sites and love it but am having issues with a current build and have been locked out of wp-admin four times in three days.

    I’m building the site with Thrive Themes and have never had an issue with it before.

    I’ve deactivated and deleted any superfluous plugins and have whitelisted my IP but still no luck.

    Is there is any requirement missing or anything else that could be causing the site to be blocked from your end? According to my hosting provider when they check the IP address at their end it does not show any blacklist issues.

    Do you need the web directory to be the same as the domain name?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • WFGerroald

    (@wfgerald)

    Hey @tehuringa,

    Can you please share a screenshot of the message you receive when you’re locked out?

    Can you also please share a screenshot of the expanded Details in Wordfence > Live Traffic showing your IP being blocked? This might give us a better idea of what’s happening.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter tehuringa

    (@tehuringa)

    Thanks Gerroald,

    Here’s the error message

    https://snipboard.io/5JRyrU.jpg

    I haven’t got a screenshot of my ip being blocked at the moment as I have had to deactivate Wordfence and run with another security program as I need to work on the site.

    Thanks

    Thread Starter tehuringa

    (@tehuringa)

    Any further support on this?…. I’d like to use your product if possible

Viewing 3 replies - 1 through 3 (of 3 total)
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