Premium version didn’t work. Support requests ignored.

  • Paid for the upgrade, entered the license number, got the success message. None of the premium features work. Says I need to pay for premium. Created service tickets at least five times. Shouting into the void. Totally ignored. Buy at your own risk.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @davevirtualdavenet,

    Thank you for reaching out.
    We are terribly sorry for the frustrating support experience. We respond to all support tickets received as it’s not our intention to shut users out. Upon checking our records I was able to find your emails.
    We did reply to all of them, but it seems like you are not getting our replies. Can you please check your spam?

    [ Emails deleted ]

    Hopefully you find those emails and I hope it clears things out.
    Feel free to reach back with questions.

    Warmly,
    Mihaela

    • This reply was modified 4 years, 9 months ago by Jan Dembowski. Reason: Deleted images to email
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @mplusb Never post correspondence again. That’s about a 90 on the bad scale that only goes up to 10. I’ve removed that, don’t have a repeat OK?

    This is a valid review but this is not a conversation for this site. For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Premium version didn’t work. Support requests ignored.’ is closed to new replies.