Unknown Error (code: cURL error 60: SSL certificate problem: unable to get local

@monachino Thanks for reporting. Can you share your Site Health information so we can check your PHP setup and plugins which may be impacting setup?

Hi James,

Here you go:

### wp-core ###

version: 5.3.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: false
user_registration: 0
default_comment_status: open
multisite: false
user_count: 6
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: \\HP3-WINC2-SMB2.HOSTINGP3.LOCAL\DOMAINSY\924\285924\user\htdocs
wordpress_size: 56.92 MB (59684454 bytes)
uploads_path: \\HP3-WINC2-SMB2.HOSTINGP3.LOCAL\DOMAINSY\924\285924\user\htdocs/wp-content/uploads
uploads_size: 9.08 MB (9522102 bytes)
themes_path: \\HP3-WINC2-SMB2.HOSTINGP3.LOCAL\DOMAINSY\924\285924\user\htdocs/wp-content/themes
themes_size: 3.01 MB (3159730 bytes)
plugins_path: \\HP3-WINC2-SMB2.HOSTINGP3.LOCAL\DOMAINSY\924\285924\user\htdocs/wp-content/plugins
plugins_size: 53.92 MB (56536440 bytes)
database_size: 11.67 MB (12238848 bytes)
total_size: 134.60 MB (141141574 bytes)

### wp-active-theme ###

name: RubberSoul (rubbersoul)
version: 2.3.0
author: GalussoThemes
author_website: https://galussothemes.com
parent_theme: none
theme_features: editor-style, automatic-feed-links, menus, custom-background, title-tag, post-thumbnails, customize-selective-refresh-widgets, custom-header, widgets
theme_path: \\HP3-WINC2-SMB2.HOSTINGP3.LOCAL\DOMAINSY\924\285924\user\htdocs/wp-content/themes/rubbersoul

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.1, author: the WordPress team

### wp-plugins-active (8) ###

Add Meta Tags: version: 2.11.3, author: George Notaras
Advanced Ads: version: 1.17.2, author: Thomas Maier, Advanced Ads GmbH
Contact Form 7: version: 5.1.6, author: Takayuki Miyoshi
Crayon Syntax Highlighter: version: 2.8.6, author: Aram Kocharyan
reCAPTCHA in WP comments form: version: 9.1.2, author: Joan Miquel Viadé
Replyable - Subscribe to Comments & Reply by email: version: 2.2.5, author: Postmatic
Site Kit by Google: version: 1.3.1, author: Google
Slimstat Analytics: version: 4.8.8.1, author: Jason Crouse

### wp-plugins-inactive (1) ###

Ad Inserter: version: 2.6.3, author: Igor Funa

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Windows NT 6.3 i586
httpd_software: Microsoft-IIS/8.5
php_version: 7.2.13
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 20M
php_post_max_size: 20M
curl_version: 7.61.1 OpenSSL/1.1.0j
suhosin: false
imagick_availability: false

### wp-database ###

extension: mysqli
server_version: 5.6.47-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: \\HP3-WINC2-SMB2.HOSTINGP3.LOCAL\DOMAINSY\924\285924\user\htdocs/wp-content
WP_PLUGIN_DIR: \\HP3-WINC2-SMB2.HOSTINGP3.LOCAL\DOMAINSY\924\285924\user\htdocs/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: true
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

@monachino thanks for the info. On the page where you see the error, could you provide:

1) the URL that is in the address bar

2) Any browser console errors you might see

Thanks!

Hi @reneesoffice

The URL it redirects to after linking the google account is https://justanotheritblog.co.uk/wp-admin/

There are no errors in the console but a couple of warnings about my AdBlock extension:

DevTools failed to parse SourceMap: chrome-extension://cfhdojbkjhnklbpkdaibdccddilifddb/include.preload.js.map
load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,underscore,wp-codemirror&ver=5.3.2:8 JQMIGRATE: Migrate is installed, version 1.4.1
DevTools failed to parse SourceMap: chrome-extension://cfhdojbkjhnklbpkdaibdccddilifddb/include.postload.js.map

Thanks.

• This reply was modified 5 years ago by monachino.

@monachino Thanks for the update. Can you attempt setup once more incognito, this time with your AdBlocker disabled?

If setup fails with your AdBlock disabled can you try and update your PHP version and check for the same issue?

@jamesosborne Thanks, Just an update – Same issue without Ad Block and in incognito, PHP 7.3 doesn’t seem to be available in my hosting package so I’m contacting the provider. Cheers, John.

@jamesosborne Hey, so I changed my hosting package to Linux, which let me update to PHP 7.3 and everything is working now!

I had some issues after swapping to linux/php with an invalid JSON response while connecting adsense, this was caused as the wp-json module was missing, changing the permalink setting to post name resolved this though. So all up and running now. Also, there was an updated version of Site Kit, so not really sure what the fix was, but we will go with PHP version!

Cheers!

• This reply was modified 5 years ago by monachino.

@monachino Many thanks for the thorough update, great to know you were able to resolve it. I’ll keep a note of some of the steps you applied to fix this should we encounter the same issue once more.

Now that you can use the plugin as expected be sure to leave your feedback.