Blocked Order Mail with Order Custom Statuses

  • red_crazy_duck

    (@red_crazy_duck)


    5 years ago

    Order mail suddenly stops sending and despite the fact that a plugin for managing mail over SMTP is installed, no order mail were sent. When contacting the web hotel, they find no errors in the settings. To exclude the web hotel, a copy of the site is created at another web hotel but no order mail are sendt there either.

    Then all plugins except WooCommerce are deactivated and the order mail starts working. One by one, the plugin is then activated and it turns out that Boster for WooCommers is the problem and more specifically Order Custom Statuses.

    When Default Order Status in Order Custom Statuses is set to On Hold, all order emails are blocked for some reason.

    Tested when only plugin Order Custom Statuses and WooCommerce are activated so there seems to be no conflict with other plugins.

    Quite strange that this should block all order mail?

    Setup:
    WordPress 5.3.2
    WooCommerce 3.9.2
    Booster for WooCommerce 4.7.1
    Tested with Themes: Vantage 1.14.4, Twenty Sixteen 2.0, Twenty Nineteen 1.4
    Tested with php 7.0 7.1 7.2 7.3 7.4

  • The topic ‘Blocked Order Mail with Order Custom Statuses’ is closed to new replies.