unable to edit message after submitting

  • Resolved canajien

    (@canajien)


    5 years ago

    I can’t edit the confirmation message on any forms being used, the settings > confirmation page is blank

    is it possible to edit this directly in the wp post entry for the form in the mysql table?

    I tried using a javascript to swap it on the page where the form runs, but it did not work

    <script>
    var element = document.getElementById(“wpforms-confirmation-24676”);
    element.innerHTML = “New Heading”;
    </script>

    any help/suggestions are much appreciated

    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @canajien,

    In some cases similar to this, we’ve seen users add HTML tags that were not ‘closed’ in the form builder, and this broke the form builder.

    In this example, a <b> tag was added to the field description without </b>.

    To fix this, please try to locate any HTML tag without a corresponding closing tag. Once you’ve added the closing tag, save the form and refresh the form builder.

    Please let me know how it goes.

    Thanks!

    • This reply was modified 5 years ago by Ethan Choi.
    Thread Starter canajien

    (@canajien)

    Nope, no tags at all in the form settings/setup.

    This is happening on all forms we have made, and none of them are using tags in their setup either, but this is the first time that final message has to be changed.

    Any other ideas, would it be possible to do this directly in the mysql post entry?

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @canajien,

    Thanks for the update. When you get the chance, could you share a link to the form on your site?

    We don’t recommend editing the database directly as this might not address the underlying issue, and could also lead to other unexpected issues.

    You could check that WordPress and WPForms versions are up-to-date. Currently WordPress is at version 5.3.2, while WPForms Lite is at version 1.5.8.2.

    You can also troubleshoot for possible conflict between the forms and the site theme or another plugin. To do this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    For more information on troubleshooting WordPress issues, WPBeginner has detailed guide.

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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