cancelled orders

  • Resolved ndipietro

    (@ndipietro)


    4 years, 9 months ago

    When orders are cancelled for whatever reason, they disappear after a while from the order summary in WC. How / where can I find older cancelled orders? I need them for the Tax authorities…

    Rgds,
    Noel

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi Noel,

    Is it possible that WooCommerce is set to remove those orders after a certain amount of time? Head to WooCommerce–> Settings–> Accounts and Privacy, and scroll down to the “Personal data retention” area, as seen here, and let us know if the orders are set to be deleted – https://d.pr/i/LxZc1j

    Looking forward to hearing from you!

    Ross

    Thread Starter ndipietro

    (@ndipietro)

    Yes, thats it. It was set to 1 week. Now changed the setting to N/A
    Thank you so much. Can get serious problems with Tax Authorities over this….

    Rgds,
    Noel

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi Noel!

    Glad to hear you figured this out. You can read about why that “Personal Data Retention” area was added here: https://woocommerce.com/posts/gdpr-compliance-woocommerce/

    I’m going to mark this thread as resolved, but if you have any other questions, feel free to start a new one.

    Best,

    Ross

Viewing 3 replies - 1 through 3 (of 3 total)
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