Test Mode Isn’t Working

Hey there,

Apologies for the delay in response this week! That error message typically happens if you use a “live” credit card in “test” mode. Do you know if that might have been the case here? In order to do a test purchase, try using one of Stripe’s test credit cards here:

https://stripe.com/docs/testing#cards

We’d love to have another chance at getting you set up!

I’m having the same problem in live mode. I’ve tried two of my cards and one of the dummies, but keep getting the error message. Same frustration as OP, close to just shrugging and uninstalling.

https://www.angryanimator.com/word/2020/05/01/donate/

• This reply was modified 4 years, 10 months ago by dermotmoconnor.

@dermotmoconnor Thanks for reaching out. We’d love to work with you on this and get it working for you, as there are many people using it every day without this issue!

A 500 error could mean a lot of things, but ultimately it means something is failing on the PHP side. We typically see this caused by 2 conflicting plugins causing a PHP error, which then gets returned to the form, but it could also be a Stripe connection issue on the server.

This issue will likely require some debugging like that, and may require you taking a look at your Stripe account’s error messages. It’s possible (as it was with the original poster) that some custom code could be causing a conflict.

If you would like to work with us on that deeper debugging, we are here to help! The fastest and most secure way for us to help you is to have you reach out to use via email at [email protected] – that allows us to discuss more sensitive details of your account privately.

@dermotmoconnor I am seeing several plugin-related problems on your site that could be causing things:

1. It looks like you are attempting to run custom jQuery code, either on your theme, or in a plugin, but have not properly defined jQuery. Note that Tip Jar WP does not use jQuery, but that error could be causing javacript to totally fail. So to rule out other plugins causing that, you’ll need to deactivate all plugins except Tip Jar WP and re-test.

2. Your SSL certificate is not valid, which 100% will cause many problems. reach out to your webhost to have them investigate that.

Thanks; I’ll try the SSL issue first and get back to you with an update.

I had the guys update PHP to the latest, and activate SSL. We even disabled all the extensions but tipjar, and still no luck. Any ideas?

Great! It looks like your SSL certificate is working now.

I attempted to do a test purchase, but it looks like you are set to be in “Live” mode now, so the test card was declined. The test card I used was:

Card Number: 4242424242424242
Expiry: 12/34
Zip Code: 12345

If you would like to try flipping Tip Jar WP to “test” mode in your admin dashboard and try that card, it would be the next step I want to test here.

If that still fails, I can take a look at your set-up in your dashboard for you to see if I find any anomalies! To do that you could create a temporary WordPress user account for our email, which is [email protected]

I’d be happy to take a look!

OK, i followed instructions and *think* I’ve got test mode working.

Ah, missed the check box, test is live now! I also added you as editor.

• This reply was modified 4 years, 10 months ago by dermotmoconnor.

@dermotmoconnor Great! I was able to log in, but I cannot do anything with only “Editor” permissions. Tip Jar WP requires administrator privileges for all actions. If you can set our temporary account to have admin privileges I can investigate this further for you!

Of course when this is complete and resolved we would like you to completely delete our account.

done

Okay great thank you. I think we have found the core issue. It appears that because your WordPress is running in a subdirectory (/word), the POST request is getting the payload stripped upon a redirect by your server, because that redirect results in it getting switched to a GET request.

We are working on a fix and should be able to confirm it by tomorrow. Thanks for your patience.

• This reply was modified 4 years, 10 months ago by Tip Jar WP.

Great! Thanks so much for going the extra mile to help!

@dermotmoconnor Okay so we were able to get it working for your server’s set up now! If you got any emails about failures up until this point, you can disregard those as they were simply part of our troubleshooting, which is now resolved.

The only thing I am still noticing is that your Stripe webhook failed, which is the way Stripe sends certain details back to your site about the transaction.

So the transaction will have worked, but certain details about it will be missing in your WordPress dashboard until that is resolved.

If you can, try going through the onboarding wizard again, which will walk you through all of those webhook steps again. They are a bit complex, but hopefully going through it all again will help us fix that issue!

• This reply was modified 4 years, 10 months ago by Tip Jar WP.

I made a new webhook but still not working