No Customize Options

  • Resolved blakeestep

    (@blakeestep)


    5 years, 1 month ago

    When Yoast (any version but I’m currently using 13.0) is active I don’t have access to Appearance > Customize. All it shows is the widget option. When I deactivate Yoast I can see all the options: active theme, site identity, menus, widgets, homepage settings, woo-commerce, additional CSS, etc.
    I have tried older versions of Yoast with the same results and I have tried deactivating and activating all plugins, Yoast is the only one that is not working.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter blakeestep

    (@blakeestep)

    Update: I just discovered that it’s also blocking me from changing, viewing, or editing themes. At this point, I’m going to say it’s affecting all the Appearance options.

    Hi,
    I have the same problem. I can′t add/change the titles and descriptions, because it’s not showing this options.

    Plugin Support devnihil

    (@devnihil)

    @blakeestep If you have already confirmed that both Yoast SEO and WordPress are up to date and the issue with you being unable to access the Appearance>Customize area in WordPress is still occurring, we would next recommend performing a conflict check to determine whether another plugin or theme is interfering with the Yoast plugin. The fastest way to do this is to?deactivate all non-Yoast plugins and switch to a standard theme?like?Twenty Nineteen.?Test this on your development or staging site, if you have one. If not, we recommend using the?Health Check & Troubleshooting?plugin. This plugin allows you to run a conflict check?without affecting normal visitors to your site.As we can imagine that you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process:?How to check for plugin conflicts.

    Thread Starter blakeestep

    (@blakeestep)

    Thank you for your help and response. After testing it looks like the custom theme we have been using is not playing nice with Yoast and/or vice versa.?Either way, it looks like we need to change themes, or figure out how to make the current one work.
    Thanks again.

    Thanks for the update @blakeestep!

    We are glad to know you were able to find the conflicting theme.

    We’re marking this as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘No Customize Options’ is closed to new replies.