Could not get it to work

  • Resolved mtrdude13

    (@mtrdude13)


    4 years, 10 months ago

    I was hoping to get this plugin to work to allow my members to upload posts/videos from the frontend. Unfortunately, after about 30 minutes messing around with it, I was not able to get it to work at all with ultimate member. The whole thing is pretty confusing. There was no option for the ultimate member I never saw it. I had BuddyPress and the ultimate member/buddypress plugin installed.

    I saw another user had the same problem and you told him

    “You need to make sure you have a post type and a page selected under Post Type and Edit Submissions. Otherwise the extension will not work

    After you select the post type and the page you want to use for the edit submissions the metabox for the integration into Ultimate Member will show up.”

    This did not work and still, no ultimate member option came up. Like I said the whole thing is just so confusing and different from the video you made showing how to use the plugin

    Also when I added Buddypress plugin it made one of my other plugins in my dashboard icon enlarge on the side which was strange, not sure why that happened.

    I see that users have been having issues with your plugins for years now I really d hope you can get your plugins working as this is something a lot of users need and I would happily pay the $70 you are trying to charge if it actually works.

    • This topic was modified 4 years, 10 months ago by mtrdude13.
Viewing 1 replies (of 1 total)
  • Plugin Author Sven Lehnert

    (@svenl77)

    Hi @mtrdude13,

    sorry for the late replay and the trouble you run into. The best place for support is [email protected]. We try to answer every question within one day.

    It’s strange that you not get it to work if you make sure you have selected a post type and an attached page and that your members have the needed rights.

    In the last version of UM they changed the permission logic. I have created some documentation on the UM Capabilities: https://docs.buddyforms.com/article/528-ultimate-member-capabilities

    I would like to get the chance to take a look at your setup and understand the issue to fix it. Please can you write me a email to [email protected] so we can get in touch?

    I see that users have been having issues with your plugins for years now I really d hope you can get your plugins working as this is something a lot of users need and I would happily pay the $70 you are trying to charge if it actually works.
    –> In fact, I feel this is not true. Or at least I feel sorry about this picture and want to change it. We do support all our plugins and we are willing to fix any issue in a short timeframe if we get any issue reported.

    I hope to get your message in the support and make all working for you! If I find where you struggled I want to optimize this part or write some better documentation.

    Thanks a lot for your honest feedback.
    Have a great start into the week,
    Greetings,
    Sven

Viewing 1 replies (of 1 total)
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