The scan has failed to start

  • Hey,

    Since couple of days, I am not able to make a new scan, it always says that the scan has failed to start. I followed all the steps ho to solve this problem, but unfortunately, nothing helped.

    Please help.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey @gg88,

    Are you able to share the URL?

    Have you updated or added any new software lately? If so, it’s possible it created a conflict. Can you try temporarily switching to a default theme if you’re not already using one and disabling all other plugins then reactivating them one by one to see if the issue persists?

    Thanks,

    Gerroald

    Thread Starter gg88

    (@gg88)

    Hey Gerroald,
    no, I did not add new software lately. Here is the link to the activity log: https://gitel-gorelik.de/pukka/?_wfsf=viewActivityLog&nonce=91d53e94c1. Maybe this can help to find the problem?
    Thanks!

    Hey @gg88,

    Unfortunately, I’m not able to view this link.

    Have you had a chance to disable all other plugins to rule out a conflict?

    Have you whitelisted this IP range?

    69.46.36.0/27

    If that doesn’t help, can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your www.remarpro.com username and update this thread after you’ve sent it.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter gg88

    (@gg88)

    Hey Gerroald,

    I did not whitelist the IP. I just sent you the report via email. I was not able to add my www.remarpro.com username there. Where can I do that?

    Thanks,
    Gita

    [ Please do not bump. ]

Viewing 4 replies - 1 through 4 (of 4 total)
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