Unable to Authenticate with Response SUCCESS

  • Resolved robertglickman

    (@robertglickman)


    4 years, 10 months ago

    Hi,

    Currently I’m having an issue when I try to authenticate using the “Click here to connect to GoToWebinar” link. I get a response back “We ran into an issue during authentication. The response from the GoToWebinar server was: SUCCESS. An error can occur during the authentication process for a couple of reasons. If you are on a trial account sometimes the API does not work so please go onto a paid account. It is possible the GoToWebinar server is down and a temporary issue has occured. In which case please wait a few minutes and try again. Make sure that the account you are using to login with is for GoToWebinar and not another LogMeIn product. It is possible you have ran into your daily API limit if you are using your own GoToWebinar application. You can also reach out to LogMeIn for further information on your account and why you could be experiencing this issue.”

    PHP Version: 7.2.24-0ubuntu0.18.04.1
    Wordpress Version: 5.3.2
    Plugin Version: 14.8
    Current Theme: OceanWP Child
    Application Used: Our Official Application
    Active Plugins:
    ActiveCampaign
    Acuity Online Appointment Scheduling
    Deploy Staging
    Elementor Pro
    Elementor
    GA Google Analytics
    Health Check & Troubleshooting
    Log HTTP Requests
    Ocean Extra
    Ocean Social Sharing
    Post Type Switcher
    Wordfence Security
    Yoast SEO
    WP GoToWebinar
    WP Migrate DB
    WPForms Lite

    Thanks,
    Robert

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @robertglickman,

    Ignoring the error message you are seeing aside, is the plugin actually working?

    You can test this by putting the shortcode [gotowebinar] on any post or page and if you see a listing of webinars it’s working ok. In which case ignore the error, everything is ok.

    If you don’t see anything then this is a problem. Thanks,

    Thread Starter robertglickman

    (@robertglickman)

    Thanks for the quick response! It was previously not working, but that was before reinstalling the plugin (after I had registered a custom application). Despite the message, this works now.

    Thanks,
    Robert

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Ok fantastic to hear ??

Viewing 3 replies - 1 through 3 (of 3 total)
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