Simple Contact form not delivering

  • Resolved Andy Fragen

    (@afragen)


    4 years, 10 months ago

    I have created a simple contact form with WP Forms Lite. I am using WP Mail SMTP to send mail. I have correctly set up WP Mail SMTP as I do get a test email.

    When testing the contact form it indicates that the mail is sent but nothing is received. There are no errors.

    Not sure how to proceed.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Andy Fragen

    (@afragen)

    I found the issue. I needed to match the from address in WP Forms with the from address in my WP Mail SMTP settings and now everything works.

    Plugin Author Jared Atchison

    (@jaredatch)

    Hey @afragen,

    Thanks for following up, I appreciate it. If there’s anything else that comes up just let me know! (jaredatch is PostStatus Slack).

    Thanks!

    Thread Starter Andy Fragen

    (@afragen)

    Hey Jared!

    I was able to figure out the WP Forms sending issue because a different forms plugin had a debug setting that showed me the sending error.

    I know that WP Mail SMTP Pro likely has this feature, but having something built into WP Forms or WP Mail SMTP to show the details of an SMTP failure might help these types of issues.

    I know, can’t give all the good features away.

    Plugin Author Jared Atchison

    (@jaredatch)

    It’s definitely something we need to improve on our end, because what you experienced is not an uncommon issue. We probably will end up trying to detect the “from address” set in notifications, and warn users if it doesn’t match the site domain or email configured in the SMTP settings.

    One thing we’ve seen is when the “from email” isn’t properly setup, the email is silently discarded on the mail server end, meaning if you log the return on wp_mail() it still returns true despite the email never being delivered (not even going to spam folder).

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Simple Contact form not delivering’ is closed to new replies.