checkout doesnt work

  • Resolved simonja

    (@simonja)


    5 years, 2 months ago

    Hi, im using woocommerce square on my website, i get to the final checkout page, enter card details, click pace order and the page refreshes, doesnt take payment and doesnt show any error codes

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there @simonja,

    I’m sorry to hear that you’re having issues with Square payments. Let’s get it sorted.

    We now need to have a look at the following information from you to help with troubleshooting:

    – a copy of your site’s System Status. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response in coding brackets.

    – Square logs. Please make sure logging is enabled in WooCommerce > Settings > Payments > Square, create a test product of $1 and place a test order with a real card (there is no Sandbox mode for this extension). You can refund your purchase later if the payment goes through.

    You can find the logs in WooCommerce > Status > Logs > choose square in the drop-down. Please do remove any sensitive and personal information from the logs, such as names, phone numbers, email addresses, etc.

    Looking forward to hearing back from you!

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    We haven’t heard from you in a while so I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

    Hello,

    I am having the absolute worst time as well with this Square payment portal. The credit card fields are shaded out. PLEASE ANYBODY HELP!!

    Here is the site: eunicehairm.com

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @jcclwm17,

    I’m sorry to hear about the troubles with Square for WooCommerce extension!

    I’ve checked the checkout page of eunicehairm.com and indeed, it is not possible to enter data in the credit card fields.

    The error in the Console (browser developer tools) is quite self-explanatory:

    https://d.pr/i/SGFwpN

    SqPaymentForm can only be embedded on sites that use HTTPS.

    Your site has no SSL certificate, and this is the main reason why the credit card fields are not working:

    https://www.sslshopper.com/ssl-checker.html#hostname=https://eunicehairm.com/

    Please reach out to your hosting provider and ask them to set up an SSL certificate.

    This thread is marked as resolved so if you need further assistance – please start a thread of your own and add your System Status Report which can be found in WooCommerce >> Status in wp-admin.

    I hope this helps!

Viewing 4 replies - 1 through 4 (of 4 total)
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