Manual refund to Stripe Connected vendors

  • Resolved cmht

    (@eightsages)


    5 years, 3 months ago

    Hi,

    Very often admin does not want to refund the full commission to vendor when a product refund is approved. Sometime the admin also wants to delay the commission refund to a later date, for example, pending a successful return shipment of the product.

    Unfortunately in v2.9.5 the manual control over this via Stripe Connect was removed, as this became fully automatic. Now the commission is immediately and fully refunded.

    Do you plan to reinstate a manual control option over this process in the near future for Stripe Connected vendors ?

    It is a very important part of our operations, and is preventing us from being able to update to the latest of version of Dokan Pro since 2.9.2 !

    Thanks

    • This topic was modified 5 years, 3 months ago by cmht.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @eightsages,

    I am sorry if it was not helpful but in Dokan Stripe Connect the gateway splits vendor commission automatically. As the vendor is getting his payment directly to his own stripe so, it is not logical to allow manual refund for those purchases as admin received only his own amount of commission. So, in that case, each vendor is responsible for his own order refund. An automatic refund was the popular demand among our maximum users.

    Also, Dokan Stripe Connect is not a free feature and I am unable to discuss more on this topic as per the www.remarpro.com rules and regulation. If you have more queries then kindly send a direct email to us.

    Cheers!

    Thread Starter cmht

    (@eightsages)

    Hi

    I’m not referring to the refund of the product price from vendor to customer.

    I’m referring to the refund of the commission (the application fee) from the admin to the vendor.

    Admin should be able to control when and how much.

    • This reply was modified 5 years, 3 months ago by cmht.

    Hello @eightsages,

    Both sections has similar cause. Admin is getting the money automatically from the customer. Now, if the vendor refund then we are unable to allow the admin refund to be manual. I can understand that it is handy for you but for most of the Dokan Stripe Connect users, they are happy with the automatic refund.

Viewing 3 replies - 1 through 3 (of 3 total)
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