Updated JetPack – Publicize Connections are Blank

  • Resolved angburns

    (@angburns)


    5 years, 3 months ago

    I updated the JetPack plugin and now I can’t view my Publicize social media accounts.

    When I go to My Site → Tools → Marketing → Connection – it’s blank, nothing shows on this page for me.

    Anyone know how to resolve it?

    Update: Added a video of what I am seeing.

    • This topic was modified 5 years, 3 months ago by angburns.
    • This topic was modified 5 years, 3 months ago by angburns.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support darnelldibbles

    (@darnelldibbles)

    Hi, @angburns

    It likely appears to be a browser issue because I was able to access and see your Publicize page without issue from this end:

    Have you tried logging in using a different browser or clearing your browser’s cache?

    Let me know if that makes a difference. Thanks!

    Thread Starter angburns

    (@angburns)

    I have tried accessing in incognito and clearing my cache.
    It’s still blank.

    Other ideas?

    Plugin Contributor James Huff

    (@macmanx)

    Ok, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    Thread Starter angburns

    (@angburns)

    None of these solved the issue.

    After I ran the update to JetPack I had the issue in my original post.

    I was able to resolve this issue by deactivating JetPack and then activating it.

Viewing 4 replies - 1 through 4 (of 4 total)
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