bug in customer new account email

  • Hi,

    We have customized the new account email. In preview and sample mail sent by customizer it is looking fine.

    But in real scenario ie when a new user signs up we get a messed up email structure. refer to this pic https://paste.pics/7HE4G

    it looks like mail within mail. how do I fix this?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey,
    That is strange, Can you tell me if you are overriding any templates within your theme?

    Can you tell me what email client that is?

    Are your users signing up on the my-account page in woocommerce?

    Ben

    Thread Starter arvindpr

    (@arvindpr)

    Hi Ben,

    Here is the status screenshot https://paste.pics/7I6K9

    I used chrome to see the email.

    User signs up via email through a modal but I think it is connected to new account in woocommerce. how to verify this?

    the strange thing is the preview looks fine. only the actual mail is messed up.
    please help.

    I suggest doing some tests, try signing up on the my account page directly also try deactivating woocommerce extensions you think may have an effect on this.

    You can also forward me an email so I can see the output, maybe that will trigger something.

    I can’t recreate this anywhere so I’m confident it’s something with your setup.

    Ben

    Thread Starter arvindpr

    (@arvindpr)

    Hi,

    Will check with my dev. Can you share your email id so I can forward that mail?

    thanks.

    [email protected]

    Ben

Viewing 5 replies - 1 through 5 (of 5 total)
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