Strange characters for ?, ?, ?

Try via PHPMyAdmin to check if the relevant database table and collation is something like:
charset: utf8mb4
Collation: utf8mb4_swedish_ci

Then upload a new document to check if it gets right.

Do I need to do this for the entire database or can I just do it for a table connected to the plugin? All other plugins works fine as it is and I don’t want to break anything by changing collation on everything…

It’s possible to change the encoding and collation for the whole database, but that won’t change any existing tables – it only changes the default setting for when any new table is created. Changing this for an existing database is a conversion that needs to be done separate for each table. Google for “convert character encoding MySQL” and you’ll find more information.

But in this case, for this plugin, what will help me? What database table should I look for?

Well. I’ve never used this plugin… But a quick look at download-monitor/uninstall.php suggests custom post type, i.e. _posts and _postmeta and, possibly, _download.log

Ok, but isn’t it better if the author of the plugin checks if it’s something that isn’t correct with the plugin first before I change settings in the database?

Perhaps they’ll come around here and comment, perhaps not.
But I’d be surprised if the plugin was using any non-standard way of dealing with sorting. Delegating sorting to the database IS the standard way.

Hey @mellaker,

I apologize for the delay in replying.

Can you please share a screenshot of the “Settings > General” page of only the section that shows which language you are using and also steps to replicate this issue?

No worries!

After looking in to the problem some more I think it’s a different plugin that does this called Email before download.

Is there a way to only use your plugin but still get the email adress from persons who wants to download a file?

Hi,

Yes, that is possible using our paid addons. You can check our plugins at https://www.download-monitor.com/extensions/.