WooCommerce order emails are not translated except the very first email

Hello @miikewordpress,

Thank you for your Suggestion.
In a first time, you can solve this with a parameter in the URL : wg_language

When you are in your WordPress back office, before changes the status of the order to ‘Completed’, you can add a parameter wg_language in the URL to specify a language.

For example, if you want to send an email translated in French, you can add &wg_language=fr at the end of the URL like this : https://website.com/wp-admin/post.php?post=632&action=edit&wg_language=fr
Once you are in this URL, send the email from the backend and Weglot will use this parameter to send the email translated.

Best regards,

Mark as resolved

Hi @wpr0ck

I doubt that solution would work for most of the WooCommerce stores.

Suppose we have 100 orders to change status from Processing to Completed.
No one actually goes to each order detail to change status manually. Usually it’s done via bulk edit method.
By doing this manually as you suggested, you would also have to guess the language of the particular order by just looking at their address without knowing their selected language upon checkout. They could’ve selected English although they live in France for example.
In our case we use YITH order tracking plugin that when we upload a csv file containing tracking numbers of say 100 orders, it will add tracking numbers to the orders as well as change their status to Completed which in turn triggers the emails to be sent.
I believe most of other stores use tracking number plugins in one way or another to bulk change the status to Completed because manually changing the status just doesn’t work after say 30 orders a day.

Hi there,

Remy here, one of the plugin’s developer. You’re right, it’s not ideal as you would have to do this manually, we don’t have an automated way for now, it would need first to save the language in which the visitor made the purchase inside the order so that it can be used later.

I wrote an issue about it https://github.com/weglot/translate-wordpress/issues/101 to investigate an improvement on that

Thanks

Hi Remy,

Thank you for taking this issue to github, I really appreciate it.
I will try to find some temporary workaround for the time being.

Thank you.

Hello @miikewordpress,

Version 3.1.7 of the Weglot WordPress plugin introduces a new feature that allows you to translate all Woocommerce emails related to an order sent to customers.
It’s not activate by default in this version, but you can easily activate it with a simple line of code explained here : https://developers.weglot.com/wordpress/use-cases/translation-of-woocommerce-emails-sent-to-customers

I hope you enjoy this feature and I remain available if you have feedback or if you need help with it.

Best regards,

Hello @wpr0ck,

That’s a great news! Thanks for letting me know.

However, after updating the plugin to 3.1.7 it still doesn’t translate subsequent emails.
I’ve put add_filter( 'weglot_wooccommerce_translate_following_mail', '__return_true' ); in functions.php then turned on the email translation option on Weglot settings.
I also tried other email addresses on the browser’s incognito mode. Tried with logged-in and guest checkouts. I still couldn’t make it work.
I went to the database and looked for a custom field named ‘weglot_language’ in wp_postmeta but could not find it. Maybe it’s not saving the language to the order?
Is this feature being used without an issue for other users?
Please advise thank you!

• This reply was modified 4 years, 9 months ago by miikewordpress.

Hello @miikewordpress,

We discovered that the hook might not work if called from a theme. We have updated our documentation with 2 new methods to do this. Please, can you try with these new methods and tell me if it works now on your site?

Best regards

Hi Julien,

Thanks for your reply. I thought adding the filter in functions.php would work.
Now I tried the first method and it works perfectly.

Thank you very much!

You’re welcome ??