database error Unknown column ‘eddorderid’

  • Resolved vcor3

    (@vcor3)


    4 years, 11 months ago

    JS ticked stopped working (i.e. no tickets are being created), likely starting with an update before November 19, 2019. Looking at the PHP log, it shows the error

    WordPress database error Unknown column ‘eddorderid’ in ‘field list’ for query INSERT INTO wp_js_ticket_tickets (id, uid, ticketid, departmentid, priorityid, staffid, email, name, subject, message, helptopicid, phone, phoneext, status, isoverdue, isanswered, duedate, reopened, closed, lastreply, created, updated, lock, ticketviaemail, ticketviaemail_id, attachmentdir, feedbackemail, mergestatus, mergewith, mergenote, mergedate, multimergeparams, mergeuid, params, hash, notificationid, wcorderid, wcproductid, eddorderid, eddproductid, eddlicensekey, envatodata, paidsupportitemid) VALUES ….

    This occurs for every ticket users have tried to submit.

    I’ve confirmed the table wp_js_ticket_tickets does not have any fields after ‘wcproductid’. Using version 2.1.8

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Most probably EDD addon is not configure properly.

    If you do not EDD addon, deactivate it in Plugins page.

    If you want it, deactivate/uninstall and install it again in premium plugin page.

    Thanks,

Viewing 1 replies (of 1 total)
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