• Resolved cheetahclub84

    (@cheetahclub84)


    I’ve tried this form submission on computer and everything works fine. Once I try submitting the review on mobile (I’ve tried Firefox, Safari, and Chrome app) all the submit button does is spin for a bit and then stops. No “review has been submitted” appears and the review doesn’t appear in the backend. Any thoughts?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    This is due to incorrect server configuration. Your website is blocking AJAX request headers:

    Thread Starter cheetahclub84

    (@cheetahclub84)

    Is there a quick fix for this within WordPress? Or would this be something I’d go into server settings to change?

    Plugin Author Gemini Labs

    (@geminilabs)

    Either this is is due to a setting in your Nginx config file (assuming that your server is running Nginx), or perhaps you are using a security plugin on your website that is blocking access to wp-admin (WordPress plugins use the /wp-admin/admin-ajax.php file to make ajax calls in WordPress).

    See also: https://givewp.com/documentation/core/frequent-troubleshooting-issues/admin-ajax-blocked/

    • This reply was modified 4 years, 12 months ago by Gemini Labs.
    Plugin Author Gemini Labs

    (@geminilabs)

    Sidenote: Your issue is most likely due to a security plugin that blocks access to /wp-admin for non-admin users (as outlined in the link I shared above). The review form probably works for you on the Desktop because you are logged-in, but not on mobile as you are logged-out on mobile.

    Thread Starter cheetahclub84

    (@cheetahclub84)

    I wasn’t logged in when I submitted on PC. But I did disable some plugins and I’ve found it seems to be working just fine so long as the site receives its SSL certificate. But when I type “rapidreboot.com/review” on mobile it doesn’t autoload the SSL. I have to make sure HTTPS is at the front. This should be a quick fix though. Thank you for your help!

    Thread Starter cheetahclub84

    (@cheetahclub84)

    One more side note:

    My checkbox doesn’t show a “check” when I click it. Only when I’ve applied the Divi style to the plugin. The basic checkbox works fine. It might just be something I just have to play around with.

    Plugin Author Gemini Labs

    (@geminilabs)

    This is due to your custom Divi CSS.

    Remove the following from your custom CSS:

    .et_pb_contact p input[type="checkbox"]:checked+label i:before {
        color: #f2f2f2;
    }
    Plugin Author Gemini Labs

    (@geminilabs)

    Thread Starter cheetahclub84

    (@cheetahclub84)

    You’re a saint that fixed my issues. Thank you for solving both these issues for me on Turkey Day of all days. Happy Thanksgiving! Eat well!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Mobile Review submission not working’ is closed to new replies.