403 error updating notes?

  • Resolved rayhunt0917

    (@rayhunt0917)


    5 years, 3 months ago

    notes announcing new orders, etc are not updating due to a 403 error:

    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support supernovia

    (@supernovia)

    Hi @rayhunt0917, it sounds like the connection is being blocked. Could you let us know what site you’re having trouble with? And, can you test the connection at https://jetpack.com/support/debug ?

    Thread Starter rayhunt0917

    (@rayhunt0917)

    Tested connection to debug page. That checks out ok. We’re also receiving this error when trying to retrieve notes

    WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED

    Plugin Support supernovia

    (@supernovia)

    Thanks, can you tell us the URL so we can troubleshoot further? You’re also welcome to reach out here:

    https://jetpack.com/contact-support/

    Thread Starter rayhunt0917

    (@rayhunt0917)

    If you like the URL is https://www.reedededge.com

    I did a little investigative googling and discovered this is a little bug that rears its ugly head from time to time and dates back to 2017 or so. I was able to clear the error by logging into the associated wordpress account, then deactivated & reactivated Jetpack and followed through with setup. The error no longer occured.

    Plugin Support supernovia

    (@supernovia)

    Oh good, glad you’ve got it. Thanks for the update!

Viewing 5 replies - 1 through 5 (of 5 total)
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