Cart page not showing for non-logged-in users

  • Resolved bartscoffee

    (@bartscoffee)


    5 years ago

    My site is having issues for non-logged-in users. When they add items to their cart everything appears to work fine, but when they go to their cart page it’s blank. Turns out that it’s not blank but only shows the “[woocommerce_cart]” code for the cart. If they go to their checkout page everything is there. So, there is an issue with the cart code for non-logged-in users. Everything works fine for users who are logged into their account on my site.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hello,

    I’d like to have more information in order to help you.
    What version of WooRewards do you use, Standard or Pro ?

    Does the problem happen when you activate WooRewards and disappears if you deactivate WooRewards ?

    Thread Starter bartscoffee

    (@bartscoffee)

    WooCommerce Version 3.8.0

    Yes, it only happens when WooRewards is activated.

    Also, now I have the following message in my Plugins section of WooCommerce:

    “WooRewards cannot contact licence server. Plugin update encounters difficulties.
    It is a known issue on some web host providers working with clusters. Please contact your host provider and ask for https://plugins.longwatchstudio.com”

    What does “ask for https://plugins.longwatchstudio.com” mean?

    Plugin Author Long Watch Studio

    (@lwsdevelopers)

    I assume you’re talking about WooRewards Pro 3.8 ?

    Regarding the last message, it may come from a maintenance we made on our website this morning, the service was temporarily unavailable.

    Since you have WooRewards Pro, you should contact the support directly by sending some elements at [email protected]

    Please provide some elements :

    • A screenshot of the cart page, both with and without woorewards activated
    • If you have an error log, please provide the errors logged
    • You can also provide a screenshot of your woorewards/woocommerce settings that you will find in WooRewards → Settings → WooCommerce

    Since it is a WooRewards Pro matter, I will close the topic here.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)
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