Anyway to add ticket # to forum submissions?

  • Hi,

    I was wondering when someone submits a forum if there is a way to add a ticket number to them so when they are emailed they can be easily referred to via the ticket number?

    Thank you

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  • Hi jodlue,

    im not Caldera support but we do this ourselves on some sites, there is two easy ways to accomplish this, first is by using the entry id tag in the email {entry_id}, you can use it in subject and body of email and also auto responder.

    The other way is to set up a processor on the form – Increment Value, this allows you to start from a chosen number, you you then set up hidden field in the form that captures this and them merge it through to your emails. https://calderaforms.com/doc/incremental-value-processor/

    Ta

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