Shipping Address Not Present on Invoice

Hi @paulsutton,

Regarding the query, can you please inform us whether you have made any changes recently in the settings of the plugin before the shipping address was visible?

This information will be helpful to assist you in a better way.

Regards,
Kenil Shah

To the best of my understanding, no. The customer called when the Shipping Address was no longer showing, and I had not personally changed anything myself. There were a whole lot of plugin updates needed when I logged in to check on this, including your plugin. But it was not updated until after the issue occured.

I am getting the same issue – only the billing address is showing up when I print out both invoices and receipts.

Hi @paulsutton,

Can you please inform us what settings have you kept for the shipping destination in the shipping options which is located at WooCommerce/Settings/Shipping/Shipping option.

Here is the screenshot for your reference: https://prnt.sc/pnh4lg

It would be great if you can provide us the screenshot of the shipping options.

Regards,
Kenil Shah

Hi @lilcards,

Can you please inform us what settings have you kept for the shipping destination in the shipping options which is located at WooCommerce/Settings/Shipping/Shipping option.

Here is the screenshot for your reference: https://prnt.sc/pnh4lg

It would be great if you can provide us the screenshot of the shipping options.

Regards,
Kenil Shah

Please see here: https://prnt.sc/pnphhw

Hi Kenil802 – thanks for your reply
My Shipping address is now showing.
The only change that I can think of that I made was in the Guest Checkout – (under accounts / privacy) I had ticked the Allow customers to place orders without an Account. I unticked this and reticked it and the shipping address came back. Not sure if this was the cure, but it is working now. Thank you for your reply.
Lil

Hi @lilcards,

You are welcome. Thank you for sharing your views which you have faced.

I am glad that now you are able to see the shipping address on the print invoice page.

Please let us know if you have any further queries.

Regards,
Kenil Shah

Any ideas on this yet?

Hi @paulsutton,

Sorry for the delay in response and the inconvenience caused due to this issue.

To troubleshoot the issue, can you please share the admin credentials of your site on the email? Email address is ‘support at tychesoftwares dot freshdesk dot com’, which will, in turn, create a ticket for you on our ticketing system.

This information would help us in replicating the issue on our staging site.

Regards,
Kenil Shah

• This reply was modified 5 years, 1 month ago by kenil802.

Turns out an update to WooCommerce removed the Shipping Zone and Method, which apparently are needed for this option to display. Not sure why and update would do that, but adding it back corrected the issue.

Hi @paulsutton,

Great that the issue has been solved on your site. Also, do let us know if face this problem again.

Regards,
Kenil Shah