Site crashes after PHP update

Hi @mcdorand ,
Your website is using a former Visual Composer plugin, now called WPBakery.

You need to upgrade it to the last version (6.0.5) in order to your site works on the new PHP version.

There’s a difference between getting WPBakery Page Builder directly from WPBakery.com or in a theme.

If you purchased from us, this means that you own license and you can access our ticket system and get direct and free updates (instantly) from support.wpbakey.com

If you got WPBakery Page Builder in a theme, that means that theme author has a license and only he/she can download the latest versions of WPBakery Page Builder and include it in the theme.

You as a theme user may use WPBakery Page Builder free of charge while you use a theme that came with WPBakery Page Builder (because you have a license for that theme).

You can read more here: https://go.wpbakery.com/faq-update-in-theme

Let us know if you need further assistance.

Dear Michelle,

thanks for your quick response. I have a license for Visual Composer, that means I purchased it directly from you.

Now my question is: How do I update Visual Composer to WPBakery without losing my whole data? I already downloaded the new version via codecanyon. If I install the new version on wordpress – will this work? Or do I have to delete the old Visual Composer first?

Best regards, Alex

Hi Alex,

The WPBakery Page Builder has two update methods: manual and auto-update. You can use any one: https://kb.wpbakery.com/docs/getting-started/update/
If there is still any issue, then please open a ticket via support portal: https://support.wpbakery.com so that the support team can guide you with it.

Hi I am using the total theme with the wp-bakery page builder plugin – since the update the website is non-functional.

How can I resolve this?

I bought the total theme (https://totaltheme.wpengine.com/features/)