How to unistall, if no access to Back office?

  • Resolved varindien

    (@varindien)


    5 years, 1 month ago

    Hello,

    i actually have an issue with my WP and i need to uninstal it but i have no access to backend due to WP bug (infinite loop issue)

    is there a way to uninstall or force uninstall so i can debug my issue?
    i tried to remove pegasaas folder by FTP but there is still some js,css sing pagasaas-cache folder.

    thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Pegasaas

    (@pegasaas)

    Hello @varindien

    To remove the plugin manually, you should remove the following:

    1) wp-content/plugins/pegasaas-accelerator-wp/ [folder]
    2) wp-content/pegasaas-cache/ [folder]

    3) And if you have the ability of editing the .htaccess file, if you are on a server that uses them, remove any code block that looks like:

    # PEGASAAS ACCELERATOR [FEATURE] BEGIN
    …
    # PEGASAAS ACCELERATOR [FEATURE] END

    Removing the pegasaas-accelerator-wp plugin will prevent any new pages from being push through the optimization system.

    Removing the wp-content/pegasaas-cache/ folder will ensure your pages are pulling from the dynamic wp-core

    Removing the .htaccess instructions will ensure that any “looping” that you speak of is not related to a mismatch of http->https->http re-direction, which I suspect may be what is going on.

    Please feel free to DM me by going to https://pegasaas.com/contact/ with further details about your website so that we may investigate this in more detail.

    Kind regards,
    Brandon Devnich
    Pegasaas

    Thread Starter varindien

    (@varindien)

    Hello,

    thanks for the fast answer !!

    i have deleted all files, but front keep lookinf for pagasaas-cache folder for js and css file :/ anyway to prevent this?

    thanks!

    Plugin Author Pegasaas

    (@pegasaas)

    Hello again @varindien

    Yes, be sure to delete the entire “wp-content/pegasaas-cache/” folder.

    What may also be happening, is that your browser may have cached those pages in its local storage, so be sure to clear the local browser cache. In most browsers, this is CTRL-SHIFT-DELETE.

    Best regards,
    Brandon

    Thread Starter varindien

    (@varindien)

    Hello ??

    i did all.delete folders and files. clean cache also.. even opened a different browser
    still have issue with pegasaas-cache folder. is there a script to do a clean uninstall of pegasaas?

    Plugin Author Pegasaas

    (@pegasaas)

    Hi @varindien

    I’m afraid that if you’ve removed all of those files, then all that remains that could possibly be serving anything related to Pegasaas is some sort of server-side caching system provided by your web host.

    I recommend contacting your hosting provider to see if they have some facility to clear your web space cache.

    Best regards,
    Brandon Devnich
    Pegasaas

Viewing 5 replies - 1 through 5 (of 5 total)
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