• Resolved jaichandra

    (@jaichandra)


    It’s not working when other plugins are used, if we deactivate some it’s working, do I need to give any priority or any other alternative solution.

    thanks in advance

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  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @jaichandra!

    The way websites are working is, that if there is a JavaScript error happening within a plugin, that error stops all JavaScript codes from running, including ours. This is why deactivating plugins with errors could fix problems, like our plugin not working. In your case too, probably the plugins you have deactivated had errors. You can check out JavaScript errors like this:
    https://smartslider3.helpscoutdocs.com/article/318-chrome#js
    You could try to activate back the other plugins and check out what JavaScript errors are caused by them and those should be fixed. Once they are fixed, our plugin will work properly next to them.

    But if you don’t see any JavaScript errors being caused by those plugins, please send me a link to your website either here or through this form:
    https://smartslider3.com/contact-us/support/
    while the other plugins are activated, so we would see the error and we will take a look at it!

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