Severe Delays in support & can’t login

  • At the moment I Have been waiting couple of days answers to billing questions, one would assume that it would intrest Manage Wp but no..

    *This one solved by me*
    Difficulties with login, unsecure site, “Request is missing required auth Cookie”, and not the first time.

    • This topic was modified 5 years, 1 month ago by telakka.
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  • Hi there,
    We are actually experiencing a larger influx of tickets than usual and that is why the replies were rolling out a bit slower than it would be ideal. Since we are working on all of the tickets chronologically as soon as we get to your ticket we will get back to you. Thank you for your patience and understanding.

    Totally agree, support has gone massively down hill!

    You offering a software that most people use as a foundation to manage their websites so if something goes wrong it can cause massive issues, to wait 3+ days for replies is really poor and you will start to loose customers over that poor support level.

    Not only that when you get a reply it seems that they have not read over the ticket properly and just want to quickly reply so that some kind of reply is sent not actually a helpful one.

    • This reply was modified 5 years, 1 month ago by nathanrbiz25.
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