Can’t update new order email notification

Hi,

I can’t update my website’s new order email address notification…

I try to save it and it doesn’t work.

Here is a video that shows the issue: https://www.loom.com/share/3b25128133c74e0cabf8a5f8fdd5ff91

I update the field, save it, it shows the saved notification without any errors and when I reload the page it’s not updated and I don’t receive new emails.

One additional info that could relate to this is that I’m getting occasionally this error “Error while sending QUERY packet. PID=XXX” – not while I try to update this field but it did happen while installing pluings.

I also tried turning off all plugins except for woocommerce and changing the theme to see if it worked and it doens’t.

Here is my system report:

### WordPress Environment ###

WordPress address (URL): https://cheirodepapel.com
Site address (URL): https://cheirodepapel.com
WC Version: 3.7.0
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.2.3
WP Multisite: –
WP Memory Limit: 10 GB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.1.28 - Nós recomendamos o uso do PHP vers?o 7.2 ou superior para maior performance e seguran?a. Como atualizar a vers?o do seu PHP
PHP Post Max Size: 10 GB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.23-MariaDB
Max Upload Size: 10 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.0
WC Database Prefix: wp_
Tamanho total do banco de dados: 20.08MB
Tamanho dos dados do banco de dados: 14.56MB
Tamanho do índice do banco de dado: 5.52MB
wp_woocommerce_sessions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 0.13MB + índex: 0.16MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_comments: Dados: 0.14MB + índex: 0.09MB + mecanismo InnoDB
wp_failed_jobs: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_mailchimp_carts: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_options: Dados: 1.22MB + índex: 0.08MB + mecanismo InnoDB
wp_postmeta: Dados: 3.52MB + índex: 3.02MB + mecanismo InnoDB
wp_posts: Dados: 2.52MB + índex: 0.39MB + mecanismo InnoDB
wp_queue: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_social_users: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_termmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_terms: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 0.09MB + índex: 0.06MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB
wp_usermeta: Dados: 0.30MB + índex: 0.27MB + mecanismo InnoDB
wp_users: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 0.08MB + índex: 0.13MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wfBadLeechers: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfBlockedIPLog: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfBlocks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wfBlocksAdv: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfConfig: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfCrawlers: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfFileMods: Dados: 1.52MB + índex: 0.00MB + mecanismo InnoDB
wp_wfHits: Dados: 0.42MB + índex: 0.28MB + mecanismo InnoDB
wp_wfHoover: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wfIssues: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfKnownFileList: Dados: 1.52MB + índex: 0.00MB + mecanismo InnoDB
wp_wfLeechers: Dados: 0.08MB + índex: 0.00MB + mecanismo InnoDB
wp_wfLockedOut: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfLocs: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfLogins: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB
wp_wfNet404s: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wfReverseCache: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfScanners: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfSNIPCache: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wfStatus: Dados: 0.13MB + índex: 0.09MB + mecanismo InnoDB
wp_wfThrottleLog: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wfVulnScanners: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_chat_msgs: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_chat_ratings: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_chat_sessions: Dados: 1.52MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_chat_triggers: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_custom_fields: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_departments: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_offline_messages: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_roi_conversions: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_roi_goals: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wplc_webhooks: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_yikes_easy_mc_forms: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_yith_wcwl: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_yith_wcwl_lists: Dados: 0.06MB + índex: 0.11MB + mecanismo InnoDB
wp_yoast_seo_links: Dados: 0.05MB + índex: 0.02MB + mecanismo InnoDB
wp_yoast_seo_meta: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Anti-spam: por webvitaly – 5.5
Enhanced E-commerce for Woocommerce store: por Tatvic – 2.2.1
Limit Login Attempts Reloaded: por WPChef – 2.9.0
Tradu??o (Loco): por Tim Whitlock – 2.3.0
Mailchimp para Woocommerce: por Mailchimp – 2.2.4
Nextend Social Login: por Nextendweb – 3.0.20
Really Simple SSL: por Rogier Lankhorst
Mark Wolters – 3.2.5

Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.1
Tracking Code Manager: por IntellyWP – 1.12.0 – N?o testado com a vers?o ativa do WooCommerce
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.3.9
WooCommerce Blocks: por Automattic – 2.4.2
Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce: por Automattic – 3.7.0
WooSidebars: por WooCommerce – 1.4.5
Yoast SEO: por Equipe da Yoast – 12.2
WP Live Chat Support: por WP-LiveChat – 8.0.37
WP Mail SMTP: por WPForms – 1.6.2
Easy Forms for Mailchimp: por YIKES
Inc. – 6.5.5

YITH WooCommerce Wishlist: por YITH – 2.2.13

### Inactive Plugins (2) ###

Facebook for WooCommerce: por Facebook – 1.9.15 – N?o testado com a vers?o ativa do WooCommerce
WP Staging: por WP-Staging – 2.6.2

### Must Use Plugins (1) ###

WP Staging Optimizer: por René Hermenau – 1.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Base da loja: #63 - /shop/
Carrinho: #62 - /cart/
Finalizar compra: #61 - /checkout/
Minha conta: #60 - /my-account/
Termos e condi??es: #84 - /faq/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.9.0
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/admin-new-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Complete: 3
Oldest: 2019-09-04 14:35:55 -0300
Newest: 2019-09-04 14:35:55 -0300

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

The page I need help with: [log in to see the link]