PLEASE READ BEFORE YOU POST

  • Plugin Author Jason Crouse

    (@coolmann)


    5 years, 2 months ago

    Before you submit a support request, please follow these steps, so we can help you solve your issue faster:

    • Read our documentation and check our FAQ.
    • Make sure you are using the most updated versions of Slimstat, WordPress & your theme.
    • Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    • If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    • Change your WordPress theme to the default WordPress theme.
    • On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.

    If you have followed all these steps and you’re still encountering difficulties, please open a ticket by following these steps:

    • Describe the issue and what led to it . Please be as accurate and detailed as possible.
    • If you suspect the issue was caused by a theme or plugin you are using, please attach the name + URL of the theme / plugin.

    Creating a GitHub issue is also useful. If you have a new idea you would like to suggest, creating a Github issue is the best way to make sure it aligns with our development.

    Thank you,
    Jason

    • This topic was modified 5 years, 2 months ago by Jason Crouse.
    • This topic was modified 5 years, 2 months ago by Jason Crouse.
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