Mails do not send reliable

  • Resolved bkiehle

    (@bkiehle)


    5 years, 5 months ago

    Hey, yesterday some of our E-Mails were not send. Some Subscribers received four mails, some only one or zero. Do you have an idea, why? Before yesterday it works perfect!

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @bkiehle,
    Thanks for your message

    Did you updated to the latest version of the plugin before this happened? An update was released yesterday.

    Thread Starter bkiehle

    (@bkiehle)

    Hi, I tested it again, now the latest version is installed, but there is the same problem. Only some Users become Mails. And this is not reliable.. I published two new Posts and some Users get zero Mails, some one, some both..

    • This reply was modified 5 years, 5 months ago by bkiehle.
    Thread Starter bkiehle

    (@bkiehle)

    We are using PHP 7.2. Is this supported or have we upgrade to 7.3?

    Thread Starter bkiehle

    (@bkiehle)

    Our max_execution_time and max_input_time is 30s (Frontend) and 1m (Backend).

    • This reply was modified 5 years, 5 months ago by bkiehle.
    Plugin Author bnfw

    (@voltronik)

    Hi @bkiehle ,
    PHP 7.2 should be fine. Providing that you’re using the latest version of WP and BNFW then this document might help: https://betternotificationsforwp.com/documentation/getting-started/how-to-improve-email-delivery/

    Let me know how you get on.

    Thread Starter bkiehle

    (@bkiehle)

    Hi @voltronik,

    thanks! But I cannot find something what could be wrong.

    For example two weeks ago everything worked fine. Was there anything which changed in the last updates?

    Plugin Author bnfw

    (@voltronik)

    Hi @bkiehle,
    Did you try the items listed in the doc in my last reply? One of the easiest things to try is install an SMTP plugin, such as Post SMTP as it comes with an email log so you can see if notifications are being sent out but not received.

    Thread Starter bkiehle

    (@bkiehle)

    Hey @voltronik,

    yes, there is a timeout! 19/61 Mails we’re not delivered. I started a topic at our SMTP Plugin Engineer.

    Greetings
    Bj?rn

    Plugin Author bnfw

    (@voltronik)

    Hi @bkiehle,
    Thanks for reporting back.

    Let me know how you get on.

    Thread Starter bkiehle

    (@bkiehle)

    Hey @voltronik,

    they said me they changed their e-mail limits so I can’t send so many emails in a short time. I have to split them into two groups.. This isn’t good..

    Plugin Author bnfw

    (@voltronik)

    Hi @bkiehle,
    If they changed their email address limits then I recommend trying Mailgun instead as you get 10,000 free emails per month (at time of writing). You can also set-it up using Post SMTP really easily.

    Thread Starter bkiehle

    (@bkiehle)

    Hi @voltronik,

    thanks. But I want to keep my e-mail at the actually Supplier….

    Plugin Author bnfw

    (@voltronik)

    Hi @bkiehle,
    With Mailgun, your email would remain where it is, it is just *sent* from your server using their service instead which negates any sending limit issues that your host may impose and often can’t be changed even when upgrading your hosting account.

    Hope this helps.

    Thread Starter bkiehle

    (@bkiehle)

    Hi @voltronik thanks!

    Plugin Author bnfw

    (@voltronik)

    Hi @bkiehle,
    No probs!

    If you like BNFW and the support, please feel free to leave an honest review.

Viewing 15 replies - 1 through 15 (of 15 total)
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