Free Shipping available despite criteria not being met

  • Hi,
    a few days ago I wrote about having issues to exclude virtual products from the total amount to qualify for free shipping but I have now discovered that the free shipping options is always showing and can be used, despite the mininum order amount not being reached, regardless of the products or amount. I don’t know since when this is happening but I do know that it wasn’t always like that and the option only appeared after the criteria was met.
    https://www.flickr.com/photos/201763435@N07/54127664415/in/dateposted-public/

    I have chosen to only offer free shipping with minimum order amount being 100€, I double checked the shipping zones and options set, turned them on and off, cleared the cache, etc. Tried this multiple times on desktop and mobile.
    I am not using a separate shipping plugin and all other plugins, WP, Woo, etc are up to date, I can find no error logs.
    I have switched my theme to Storefront to check if it the issue was theme-related but it still exists there as well.
    Also enabled WP_DEBUG but no error were displayed.

    This is my status report:


    ### WordPress Environment ###

    WordPress address (URL): https://wollyhood.nl
    Site address (URL): https://wollyhood.nl
    WC Version: 9.3.3
    Legacy REST API Package Version: ? 1.0.4
    Action Scheduler Version: ? 3.8.2
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –

    ### Server Environment ###

    Server Info: LiteSpeed
    PHP Version: 8.2.23
    PHP Post Max Size: 100 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 5000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 8.0.39-cll-lve
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 9.3.3
    WC Database Prefix: wp_
    Total Database Size: 213.40MB
    Database Data Size: 138.24MB
    Database Index Size: 75.16MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    ### Post Type Counts ###

    announcer: 1
    attachment: 4215
    br_sale_report: 2
    custom_css: 1
    frm_form_actions: 3
    frm_styles: 1
    mc4wp-form: 1
    nav_menu_item: 42
    options: 6
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    post: 175
    primaframework: 6
    product: 501
    product_variation: 2318
    promotion: 9
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    shop_coupon: 73
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    shop_order_refund: 278
    slider: 6
    testimonial: 15
    wpcf7_contact_form: 1
    wpsc-product: 717
    wpsc-product-file: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (34) ###

    All in One SEO: by All in One SEO Team – 4.7.4.2
    Antispam Bee: by pluginkollektiv – 2.11.6
    Advanced Automatic Updates: by pento – 1.0.2
    Classic Editor: by WordPress Contributors – 1.6.5
    Contact Form 7: by Takayuki Miyoshi – 6.0
    CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.7
    Disable XML-RPC: by Philip Erb – 1.0.1
    Envato Market: by Envato – 2.0.12
    Ultimate WooCommerce Expandable Categories: by MagniumThemes – 1.2
    Facebook for WooCommerce: by Facebook – 3.3.0
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.1
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.1
    WooCommerce HookMeUp: by Get Bowtied – 2.5.1
    Social Feed Gallery: by QuadLayers – 4.5.9
    WPBakery Page Builder: by Michael M - WPBakery.com – 7.8
    Kits, Templates and Patterns: by Get Bowtied – 1.7
    OptinMonster: by OptinMonster Popup Builder Team – 2.16.8
    Product Blocks for WooCommerce: by Get Bowtied – 1.8
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    The Retailer Extender: by Get Bowtied – 4.1
    WC Buckaroo BPE Gateway: by Buckaroo – 3.14.0
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 5.2.0
    WooCommerce Legacy REST API: by WooCommerce – 1.0.4
    WooCommerce POS: by kilbot – 1.6.6
    WooCommerce Product Categories Selection: by PluginForage.com – 2.0
    Stock Manager for WooCommerce: by StoreApps – 3.1.0
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    WooSidebars: by WooCommerce – 1.4.6
    WP No Category Base: by iDope – 1.1.1
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    DavidAnderson – 3.7.0

    WPForms Lite: by WPForms – 1.9.2.1
    YITH WooCommerce Wishlist: by YITH – 4.0.1

    ### Inactive Plugins (13) ###

    Broken Link Checker by AIOSEO: by All in One SEO Team – 1.2.2
    LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2
    Mailchimp: by Mailchimp – 1.6.1
    MyParcel: by MyParcel – 4.23.0
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    YITH WooCommerce Ajax Product Filter: by YITH – 5.5.0

    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php

    ### Must Use Plugins (1) ###

    Health Check Troubleshooting Mode: by  – 1.9.2

    ### Settings ###

    Legacy API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 22 MB

    ### WC Pages ###

    Shop base: #5090 - /webshop
    Basket: #5 - /winkelwagen-2 -  Contains the [woocommerce_cart] shortcode
    Checkout: #8863 - /checkout-2 -  Contains the [woocommerce_checkout] shortcode
    My account: #8864 - /mijn-account-2
    Terms and conditions: #39 - /algemene-voorwaarden

    ### Theme ###

    Name: The Retailer
    Version: 4.6
    Author URL: https://getbowtied.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ?

    ### Templates ###

    Overrides: theretailer/woocommerce/archive-product.php
    theretailer/woocommerce/content-product.php
    theretailer/woocommerce/content-single-product.php
    theretailer/woocommerce/single-product/related.php
    theretailer/woocommerce/single-product/tabs/tabs.php
    theretailer/woocommerce/single-product/up-sells.php
    theretailer/woocommerce/single-product.php


    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
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    pattern-toolkit-full-composability
    product-custom-fields
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    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-11-10 09:31:26 +01:00
    Options: ?
    Notes: 168
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 1,552
    Oldest: 2024-10-09 12:32:22 +0000
    Newest: 2024-11-09 12:18:16 +0000

    Failed: 15
    Oldest: 2023-06-29 17:35:24 +0000
    Newest: 2024-09-13 14:01:46 +0000

    Pending: 12
    Oldest: 2024-11-09 12:33:16 +0000
    Newest: 2024-12-03 05:00:00 +0000


    ### Status report information ###

    Generated at: 2024-11-09 13:26:31 +01:00

    Any suggestions on what do to next?
    Many thanks,
    Tina

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @wollyhood ,

    Thank you for sharing your experience and complete details. After reviewing your system status report, everything seems to be in good working order regarding WooCommerce and WordPress environments, including your server setup.

    As the issue with free shipping appearing when not eligible persists, despite the settings being correct, the next step is to troubleshoot for potential plugin conflicts. With multiple active plugins, there is a possibility that one of them may be interfering with WooCommerce’s shipping calculations.

    I would recommend temporarily deactivating all non-WooCommerce plugins, particularly those related to shipping and promotions (like ‘WooCommerce POS’ or ‘Product Blocks for WooCommerce’). After each deactivation, check to see if the issue with free shipping has been resolved on the checkout page. If it has, reactivate the plugins one by one to pinpoint the conflict.

    I highly suggest securing a backup of your site before doing this or to consider setting up a staging site (if possible), so you can troubleshoot without affecting your customers.

    Here’s a guide for your reference: https://woocommerce.com/document/how-to-test-for-conflicts/

    Remember to re-enable any plugins you deactivated once testing is over.

    Please keep us posted on how it goes.

    Thread Starter wollyhood

    (@wollyhood)

    Hi @reynierc

    many thanks for your reply.
    What would be the next step is disabling plugins one by one doesn’t change anything?
    I went through each one (except woo of course), disabled it, cleared the cache and my browser history/cookies each time and the free shipping option is still available. I also tried different products, different amounts but despite the free shipping amount being set at 100€ any order below can still see and select this option.

    Kind regards,
    Tina

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello wollyhood,

    Thank you for your reply.

    I appreciate the steps you have taken to troubleshoot this issue.
    I understand the issue persists even after conflict testing.

    Could you share screenshots of the Shipping Methods you have set up?
    I want to review how are they configured.

    If conflict testing on the live site does not solve the issue, I suggest creating a staging site and disabling all the plugins except WooCommerce. Then, switch to a default theme like Twenty Twenty-Four.

    Having a staging site will allow us to inspect the site from our end.
    You may use a 3rd party plugin like WP Staging to create a staging site.

    Looking forward to your response. ??

    Thread Starter wollyhood

    (@wollyhood)

    Hi,
    I have uploaded some screenshots here:
    https://www.flickr.com/photos/201763435@N07/shares/wvz31LytZ0

    Please let me know if you need anything else.
    Will do the staging tomorrow and let you know if I can find any issues.
    Thx, Tina

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello wollyhood,

    Thank you for sharing screenshots.

    I noticed there is a comma used as a decimal separator in the shipping cost.
    Could you try replacing it with a dot “.” and check if that resolves the issue?

    Looking forward to your response. ??

    Thread Starter wollyhood

    (@wollyhood)

    Hi,
    Thanks for you reply.
    I had tried that before, also only entered 100 but as soon as it is saved it automatically changes to 100,00 – my shop is in Europe and set up that way.
    But I will keep looking and once I find the issue I will report back.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I’ve seen that many users have encountered the same issue, where the free shipping method appears even though the minimum limit hasn’t been reached. All of them were able to resolve the issue by adding the minimum amount without any commas (“,”) or dots (“.”).

    Since you mentioned that you added the amount as 100, just to confirm, has your issue been resolved by entering the minimum amount as 100 (without a comma or dot)? The amount will indeed revert to 100,00 after saving the changes, but sometimes using a comma or dot can cause this issue.

    If you’re still facing the problem after entering the amount as 100, please send us a message, and we’ll be happy to assist you further in fixing the issue.

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